Salesforce Consultant
hace 5 días
About the Role
We are seeking a highly skilled Salesforce Consultant to join our team at IBM Consulting. As a Salesforce Consultant, you will play a critical role in helping our clients integrate strategy, process, technology, and information to increase effectiveness, reduce costs, and improve profit and shareholder value.
Key Responsibilities
- System Configuration & Customization
- Configure and customize Salesforce to align with business requirements, including setting up workflows, objects, fields, page layouts, and reports.
- User Management
- Manage user access, profiles, and roles, and provide training and support to end users.
- Data Management
- Oversee data imports, exports, and data integrity. Create and maintain data quality reports and dashboards.
- Support & Troubleshooting
- Provide day-to-day support to users, troubleshoot issues, and ensure the system runs smoothly.
- Reporting & Analytics
- Develop and maintain reports and dashboards to provide insights and support decision-making.
- Process Improvement
- Identify opportunities for process improvements and implement changes to enhance efficiency and user satisfaction.
- Documentation
- Maintain accurate documentation of system configurations, processes, and procedures.
Requirements
- Experience
- Proven experience as a Salesforce Administrator or similar role.
- Certification
- Salesforce Administrator (ADM 201) certification is highly preferred.
- Technical Skills
- Strong understanding of Salesforce features and functionalities, including configuration, customization, and integration.
- Analytical Skills
- Excellent problem-solving skills and the ability to analyze complex data and workflows.
- Communication
- Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Attention to Detail
- High level of accuracy and attention to detail.
- Must have
- Salesforce Field Service, Service Cloud.
About IBM Consulting
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration.
About IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason, and science, we can improve business, society, and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
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