Customer Service Resolution Expert

hace 2 semanas


Zapopan, Jalisco, México Intugo A tiempo completo

About the Role:

At Intugo, we're looking for a highly skilled Customer Claims Specialist to join our team. In this role, you'll be responsible for investigating, resolving, and documenting customer complaints. Your advanced English skills will be essential in effectively communicating with customers throughout the complaint process.

Key Responsibilities:

  • Investigate and resolve customer complaints in a timely and professional manner
  • Document all complaints and resolutions using our lead tracking system
  • Communicate with customers throughout the complaint process
  • Provide complaint trends and suggest service level improvements

Requirements:

  • 2+ years of experience in claims or related roles
  • Excellent communication skills

Benefits:

  • Competitive salary of 17,700 GTC monthly
  • 2500 monthly bonus
  • 2% savings fund
  • 1400 food stamps
  • 20-day Christmas bonus

Work Environment:

This is a fully on-site position in Guadalajara, Jalisco. We offer a dynamic work environment with opportunities for growth and development.



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