Customer Service Coordinator

hace 3 semanas


Zapopan, Jalisco, México Tti, Inc. A tiempo completo

TTI, Inc. is seeking a highly skilled Customer Service Coordinator to join our Mexico branch team. As a key member of our sales support team, you will play a vital role in ensuring the success of our customers by providing exceptional service and support.

Key Responsibilities:

• Verify and expedite customer orders to ensure accuracy and timely delivery
• Coordinate issue resolution with sales representatives and customers to ensure a smooth sales-to-shipping process
• Maintain a high level of professionalism with clients and establish positive relationships
• Assist with processing customer quotes by performing stock checks and obtaining delivery information
• Process order confirmation files by reviewing data
• Provide support to sales representatives by returning phone calls, sending samples and sales literature, and researching and preparing customer return authorizations and replacement orders
• Provide backup coverage for the Director of First Impressions by covering the switchboard during breaks

Requirements:

• High school diploma or equivalent with 6 months of experience in customer support or a similar role
• Proficiency in using computer systems
• Knowledge of company product lines, services, policies, and procedures
• Excellent verbal and written communication skills
• Good telephone etiquette and ability to write routine business correspondence
• Ability to type 40 words per minute
• Ability to add, subtract, multiply, and divide units of measure
• Ability to compute rate, ratios, and percentages

What We Offer:

A comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with matching, and educational assistance. We also offer ongoing training and opportunities for professional and personal development, as well as a strong focus on giving back to our communities through philanthropic efforts.



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