Customer Experience Ambassador
hace 1 semana
Become an integral part of our TUI Destination Team as a Service Support Representative and create unforgettable experiences for our guests.
This is a locally employed position in Cancun, Mexico, requiring the right to live and work in the area. If you're a European resident looking to work abroad, search for our 'flexible' jobs.
**About the Role**
You will proactively inform and communicate with guests through various digital channels.
You will provide exceptional support to international guests in complex, sensitive, or emergency situations that demand extra attention.
The journey begins by understanding guests' holiday needs and matching them with suitable service solutions.
You will be able to track and celebrate your success with regular target updates and guest feedback results on service quality and how well you resolve issues promptly.
You will learn about all TUI Destination Team job roles as we identify and match your skills to the most suitable positions throughout your recruitment experience.
**What We're Looking For**
A consistently happy colleague and great team player.
A highly engaging communicator - confident and composed in crisis or difficult situations.
Willing to learn the demands of the job, technology required, and all about our incredible products & services.
Fully conversational in English and possessing a driving license - additional languages are beneficial.
Highly independent, organized, and efficient, representing our 'TUI Smile' at all times.
**Our Offer**
A Service role at TUI offers more than just a salary.
A company iPad & uniform are standard issue.
We compensate you for completed training days plus offer free access to our TUI Learning Hub, TUI Skills Academy & Language Lessons.
Enjoy complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
Get involved with charity and sustainability initiatives like the TUI Care Foundation.
Multiple permanent career development opportunities available, including winter work.
We value diversity and inclusion, inspiring the future of travel. Visit Our DNA to learn more about what this means to us.
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