Customer Service Resolution Manager

hace 1 semana


Xico, México Marriott Vacations Worldwide A tiempo completo

Job Title: Customer Service Resolution Manager

Location: Global Opportunities

We are seeking a skilled Customer Service Resolution Manager to join our team at Marriott Vacations Worldwide. As a key member of our customer service department, you will be responsible for addressing member problems through investigation and tracking of individual incidents.

About the Role:

  • Independently address member problems while following policies and procedures.
  • Negotiate mutually agreeable resolutions with members while maintaining high levels of satisfaction.
  • Provide technical assistance to members using Interval's websites.

Key Responsibilities:

  1. Handles inbound telephone calls from members.
  2. Answers questions and resolves problems related to Interval services.
  3. Resolves customer service issues at a supervisor authority level.

Requirements:

  • Preferred one year exchange experience with six months special services account experience.
  • Must be computer literate.
  • Excellent communication and problem-solving skills.

Salary Estimate:$55,000 - $65,000 per annum, depending on location and experience.

About Us: Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.



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