Customer Service Resolution Manager

hace 1 mes


Xico, México Marriott Vacations Worldwide A tiempo completo

Job Title: Customer Service Resolution Manager

Location: Global Opportunities

We are seeking a skilled Customer Service Resolution Manager to join our team at Marriott Vacations Worldwide. As a key member of our customer service department, you will be responsible for addressing member problems through investigation and tracking of individual incidents.

About the Role:

  • Independently address member problems while following policies and procedures.
  • Negotiate mutually agreeable resolutions with members while maintaining high levels of satisfaction.
  • Provide technical assistance to members using Interval's websites.

Key Responsibilities:

  1. Handles inbound telephone calls from members.
  2. Answers questions and resolves problems related to Interval services.
  3. Resolves customer service issues at a supervisor authority level.

Requirements:

  • Preferred one year exchange experience with six months special services account experience.
  • Must be computer literate.
  • Excellent communication and problem-solving skills.

Salary Estimate:$55,000 - $65,000 per annum, depending on location and experience.

About Us: Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.



  • Xico, México Reckitt A tiempo completo

    Reckitt Customer Service Operations ManagerWe are a global team united by our purpose: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world.Satisfy customers and drive business success as a key member of our Reckitt Customer Service team. As a Customer Service Operations Manager, you will be the welcoming voice and helping...


  • Xico, México Citi A tiempo completo

    Citi seeks a highly motivated Customer Service Analyst 2 to join our team. This intermediate-level position involves providing exceptional client support, working closely with the Customer Service team to deliver timely resolutions.**Key Responsibilities:**We are looking for a detail-oriented professional who can:Serve as the primary point of contact for...


  • Xico, México Citi A tiempo completo

    Citi is a leading global bank with operations in over 160 countries. As a Senior Customer Service Operations Manager, you will be responsible for managing a team of customer service representatives to provide exceptional service to external clients.**Job Description:**The role involves overseeing the daily activities of the team, ensuring that they are...


  • Xico, México Reach International Consulting A tiempo completo

    We are seeking a seasoned Customer Service Manager to oversee our customer care team in Mexico, with a focus on call center operations.Key Responsibilities:- Attracting top talent to the customer service team.- Conducting in-depth interviews with prospects.- Managing onboarding, training, and performance evaluation activities.- Developing and implementing...


  • Xico, México Hewlett Packard Enterprise A tiempo completo

    OverviewHewlett Packard Enterprise is a leading provider of technology solutions. As a Senior Customer Resolution Specialist, you will be part of a diverse and dynamic team that resolves customer issues in a timely and professional manner.About the RoleThis role involves providing exceptional customer service to resolve escalated case issues received via...


  • Xico, México Global Payments A tiempo completo

    Resolve Customer InquiriesGlobal Payments is a leading provider of payment solutions for credit, debit, prepaid, and merchant services. As a Customer Service Representative, you will respond to customer inquiries via telephone, email, SMS, and Chat to provide problem resolution in accordance with our service standards.Key Responsibilities:Respond to customer...


  • Xico, México Citi A tiempo completo

    At Citi, we are seeking a highly skilled Senior Customer Service Operations Manager to join our team.The estimated salary for this position is $65,000 - $85,000 per year, depending on location and experience.Job Description:We are looking for a talented individual to oversee the daily workflow of our Customer Service team. As a Senior Customer Service...


  • Xico, México Citi A tiempo completo

    About the RoleCiti seeks a highly skilled and experienced Senior Customer Service Manager to join our team. This is an excellent opportunity for someone who wants to take their career to the next level and lead a team of customer service professionals.Job SummaryThe successful candidate will be responsible for leading a team of 15-25 customer service...


  • Xico, México Pepsico A tiempo completo

    Customer Service RepresentativeAbout the Role:We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our Canadian Field Sales team, you will be responsible for providing extraordinary care to our customers by promptly and accurately responding to their inquiries, solving issues, and celebrating their value to...


  • Xico, México Petdesk A tiempo completo

    About This RoleWe are seeking a skilled VoIP Customer Support Specialist to join our team at PetDesk. In this 100% remote contract position, you will provide exceptional customer service to our clients across North America. Your technical expertise and problem-solving skills will be essential in delivering top-notch support for our VoIP phone systems.Your...


  • Xico, México Avantor A tiempo completo

    About the Role:As a Senior Customer Experience Manager at Avantor, you will lead a team of Customer Service Associates to drive productivity and quality standards. You will be responsible for developing and implementing sales enabling strategies, utilizing collaboration across the business and process improvement initiatives. Your primary focus will be on...


  • Xico, México Fedex Express Lac A tiempo completo

    Customer Service ExcellenceFedEx Express Latin America and Caribbean Division is seeking a highly skilled Senior Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our top-tier enterprise customers, ensuring their needs are met and exceeded.Key...


  • Xico, México Citi A tiempo completo

    The Senior Customer Service Operations Manager plays a pivotal role in driving process improvement and excellence within the Customer Service Function at Citi. This intermediate position is responsible for resolving complex problems and performing in-depth evaluations of processes, procedures, and standards to optimize service delivery.**Key...


  • Xico, México Marriott Vacations Worldwide A tiempo completo

    About the Role">This is an exciting opportunity to join our team as a Travel Customer Service Specialist. In this role, you will be responsible for providing exceptional customer service to our members through detailed research and resolution of their concerns. Key Responsibilities: Independently address member concerns through thorough research and...

  • IT Service Desk Manager

    hace 4 semanas


    Xico, México Marken A tiempo completo

    Job SummaryThe IT Service Desk Manager at Marken plays a pivotal role in ensuring the seamless operation of our IT service desk. This position involves overseeing and coordinating the day-to-day activities of the service desk team, providing technical support to end-users, and maintaining accurate records of service requests, incident reports, and...


  • Xico, México Upfield A tiempo completo

    About the RoleWe are seeking a highly skilled Service Delivery Manager to lead our Customer Service team in Mexico - Interlomas. This is an excellent opportunity for a seasoned professional to drive service excellence and contribute to the success of our business.


  • Xico, México Marken A tiempo completo

    Job Summary:We are seeking a highly skilled Customer Service Operations Manager to oversee daily customer services operations and ensure timely delivery of shipments.Main Responsibilities:Oversee daily customer services operations, monitoring level of service provided and ensuring timely delivery of shipments.Monitor all inbound and outbound shipments,...


  • Xico, México Trinseo Llc A tiempo completo

    At Trinseo LLC, we are seeking an experienced Customer Service Representative to join our team. This is a unique opportunity to work with customers and partners to deliver exceptional service and drive business growth.Job OverviewThe Customer Service Representative will be responsible for managing customer relationships, processing orders, and resolving...

  • Service Delivery Manager

    hace 3 semanas


    Xico, México Videojet A tiempo completo

    Key ResponsibilitiesAs a Service Delivery Manager at Videojet, you will be responsible for executing service growth plans based on our three pillars: Performance, Growth, and Efficiency. You will prioritize and implement service activities to fulfill maintenance contracts and service-level agreements using our Priority 1 and Priority 2 policy. Your goal is...


  • Xico, México Fedex Express Lac A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Service Solutions Expert to join our team at FedEx Express Latin America and Caribbean Division.About the RoleThis is a dynamic role that requires strong communication skills, problem-solving abilities, and a passion for delivering exceptional customer experiences.The ideal candidate will have a strong...