Travel Concierge

hace 1 día


Ciudad de México, Ciudad de México AMEX A tiempo completo
About This Role

We're seeking a highly skilled and customer-focused individual to join our team as a Travel Concierge. In this role, you'll have the opportunity to serve American Express Card Members around the world with a full range of travel services, from trip planning and booking to enhancing the broader travel experience.

Key Responsibilities
  • Book and sell luxury services, including air tickets, luxury hotel reservations, car rental, cruises, and tailored travel itineraries.
  • Provide exclusive Travel & Lifestyle services to Centurion & Platinum Card Members, creating unique experiences by effectively communicating the value proposition of each product.
  • Achieve call center metrics, including sales and customer satisfaction targets.
Requirements
  • Strong travel and lifestyle knowledge, with a focus on fine dining, premium retail products, services, travel, and sports.
  • Superior customer service and sales experience, with a proven track record of delivering exceptional results.
  • Active listening and excellent written and verbal communication skills.
  • Problem-solving oriented, with a focus on delivering solutions that meet customer needs.
  • Team player with the ability to work under pressure and adapt to changing circumstances.
  • Passion for service and a focus on customer satisfaction.
  • English proficiency is essential, with Portuguese advanced recommended.
What We Offer

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. This includes competitive base salaries, bonus incentives, support for financial-well-being and retirement, comprehensive medical, dental, vision, life insurance, and disability benefits, flexible working models, generous paid parental leave policies, free access to global on-site wellness centers, and free and confidential counseling support through our Healthy Minds program.


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