Global Loyalty CRM Technology Manager

hace 4 días

Ciudad de México, Ciudad de México Takeda A tiempo completo
Job Summary

We are seeking a highly skilled Global Loyalty CRM Technology Manager to join our team at Takeda. As a key member of our CRM Platforms team, you will be responsible for owning and managing the design, development, enablement, and support of our Loyalty CRM Technology.

Key Responsibilities
  • Drive innovation and continuous improvement of Loyalty CRM, Health Cloud, Service Cloud, and Veeva VAULT capabilities.
  • Enable stakeholders to consume Takeda's Global CRM capabilities.
  • Oversee day-to-day operation of Loyalty CRM, Health Cloud, and Clinical CRM.
  • Socialize changes to existing and new capabilities, tools, and consumption models.
  • Prioritize a global backlog to Loyalty CRM product enhancements and manage a DevOps Platform POD.
  • Partner with global and regional stakeholders to understand business strategy and design solutions.
  • Develop and own the Loyalty CRM, Health Cloud, and Clinical CRM platforms capability roadmap.
  • Own and deliver roadmap initiatives in partnership with internal and external stakeholders.
  • Drive alignment of proposed solutions according to enterprise standards.
  • Lead business case development process by designing and documenting proposed solutions.
  • Provide technical and functional support for Loyalty CRM, OPA, and Clinical CRM capabilities.
  • Partner with DD&T and business stakeholders to enable the consumption of Loyalty CRM, Health Cloud, and Clinical CRM capabilities.
  • Develop scalable services and platform operational/governance processes.
  • Act as the SME for all Loyalty CRM projects and capabilities.
Requirements
  • Knowledge of state-of-the-art CRM Technology.
  • Business Acumen in the CRM with Life Science focus.
  • Able to engage with all levels of the organization and build out clearly defined business requirements.
  • Able to clearly communicate and foster alignment across all levels of the organization.
  • Strong ability to build external partnerships with industry partners and suppliers.
  • Able to generate breakthrough solutions and enable others to do so.
  • Day-to-day decisions regarding design, development, and implementation of Digital and Customer Experience solutions.
  • Able to present issues and recommend solutions to Global, Senior, and Executive Management.
  • Recommend and monitor spend for project budgets.
  • Bachelor's degree in Computer Science and/or Digital Marketing related fields or equivalent experience.
  • 7+ years of relevant experience implementing CRM solutions at an enterprise level in a regulated environment.
  • Strong understanding of CRM processes, flows covering across different personas.
  • Strong 'soft skills' and English communication skills.
  • Experience with Salesforce CRM, Haroku, Data Cloud, Marketing Cloud.
  • Experience of working with global teams and international, multi-country, multi-cultural environments.
  • Experience working in a life sciences environment strongly preferred.
  • Experience working in an agile environment strongly preferred.
Locations

MEX - Santa Fe

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time

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