CRM Operations Manager

hace 5 horas

Ciudad de México, Ciudad de México Match Consulting A tiempo completo
CRM Manager Job Description

We are seeking a highly skilled CRM Manager to lead our customer relationship management efforts at Match Consulting. This role will report to the Head of the US office and will collaborate closely with internal processes and systems that maintain customer relationships, as well as the sales, support, and marketing teams.

Key Responsibilities:
  • Marketing Activities: Develop and execute marketing campaigns, including campaign briefing, copywriting, email creation, and campaign optimization.
  • Campaign Management: Use CRM tools to create audience segments and target relevant cohorts with appropriate campaigns.
  • Customer Engagement: Create and execute customer engagement/acquisition strategies in line with the company's marketing and financial objectives.
  • Digital Campaigns: Plan, manage, and negotiate multiple digital campaigns with third parties where necessary.
  • Campaign Optimization: Build and manage campaigns with messaging to customers or clients customized according to lifecycle stage and engagement level.
  • Marketing Technology: Leverage industry-leading marketing technology to drive campaign success.
  • Testing and Analysis: Adopt a Test & Learn approach to campaign development, carrying out regular A/B and multi-variant testing, and analyze data from retention marketing campaigns to report performance insights and recommend improvements.
  • Business Operations: Develop overall business operations and awareness campaigns, overseeing performance analysis and updating where necessary.
  • Creative Briefs: Develop creative briefs and assign to designers and copywriters to create high-quality, effective creative assets.
  • Targeting and Content: Assist and advise on personalized targeting and content when required.
Requirements:
  • 3-5 years of experience in CRM, direct marketing campaign execution, and analytics required.
  • Experience in loyalty program management is a plus.
  • Experience with various email marketing platforms, including Exact, Target (now called Salesforce Marketing Cloud 2.0), and triggered email programs such as Journey Builder, Pardot, etc. is a must.
  • Experience developing integrated marketing strategies and integration of CRM with broader traditional and digital marketing efforts.
  • Demonstrated ability to think strategically and understand relational data.
  • Strong ability to prioritize and manage multiple projects/processes at one time.
  • Ability to manage multiple stakeholders from cross-functional teams.

  • CRM Operations Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México ALTA INFRAESTRUCTURA Y CONSTRUCCION A tiempo completo

    We are seeking an experienced and dynamic CRM Operations Manager to oversee and enhance our customer relationship management (CRM) systems within our call center. The ideal candidate will be responsible for managing CRM strategies, ensuring effective customer interaction, and driving customer satisfaction and loyalty.Key Responsibilities:Develop and...

  • CRM Operations Manager

    hace 6 días

    Ciudad de México, Ciudad de México ALTA INFRAESTRUCTURA Y CONSTRUCCION A tiempo completo

    We are seeking an experienced and dynamic CRM Operations Manager to oversee and enhance our customer relationship management (CRM) systems within our call center. The ideal candidate will be responsible for managing CRM strategies, ensuring effective customer interaction, and driving customer satisfaction and loyalty.Key Responsibilities:Develop and...

  • CRM Operations Manager

    hace 4 días

    Ciudad de México, Ciudad de México Match Consulting A tiempo completo

    {"title": "CRM Manager Position", "description": "Key ResponsibilitiesWe are seeking a highly skilled CRM Manager to lead our customer relationship management efforts at Match Consulting. This role will involve collaborating closely with internal teams to develop and execute customer engagement strategies that drive business growth.Key...

  • CRM Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México Match Consulting A tiempo completo

    About the RoleWe are seeking a highly skilled Crm Manager to join our team at Match Consulting. This role will report directly to the Head of Department and will collaborate closely with internal stakeholders to drive business growth through effective customer relationship management.Key ResponsibilitiesMarketing Strategy Development: Develop and execute...

  • CRM Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México Match Consulting A tiempo completo

    About the RoleWe are seeking a highly skilled Crm Manager to join our team at Match Consulting. This role will report directly to the Head of Department and will collaborate closely with internal stakeholders to drive business growth through effective customer relationship management.Key ResponsibilitiesMarketing Strategy Development: Develop and execute...

  • CRM Manager

    hace 2 días

    Ciudad de México, Ciudad de México MATCH CO A tiempo completo

    We are seeking a highly skilled CRM Manager to join MATCH CO, a leading digital agency. This role will report directly to the Head of Operations and will collaborate closely with internal processes and systems that maintain customer relationships, sales, support, and marketing teams.Key Responsibilities:Develop and execute marketing strategies to drive...

  • CRM Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México Match Consulting A tiempo completo

    We are seeking a highly skilled CRM Manager to join our team at Match Consulting. This role will report into the Head of Marketing and will collaborate closely with internal stakeholders to drive customer relationships, sales, support, and marketing efforts.Key Responsibilities:Develop and execute marketing strategies to drive customer engagement and...

  • Program Manager, CRM Strategy

    hace 2 semanas

    Ciudad de México, Ciudad de México Tiktok A tiempo completo

    About TikTokTikTok is a leading destination for short-form mobile video, inspiring creativity and bringing joy to users worldwide. Our mission is to empower imagination and innovation, driving growth and success through our platform.Why Work with UsWe're a team that values creativity, innovation, and collaboration. Our platform is built to help imaginations...

  • Regional Operations Manager

    hace 3 días

    Ciudad de México, Ciudad de México Fendi Italia Srl A tiempo completo

    Job Title:Senior Regional Operations Manager, MexicoFendi Italia Srl is seeking a highly skilled Senior Regional Operations Manager to lead our Mexico region. As a key member of our retail operations team, you will be responsible for managing multi-store operations, leading retail projects, and ensuring the highest level of customer service.Key...

  • Financial Operations Manager

    hace 6 horas

    Ciudad de México, Ciudad de México Barclays A tiempo completo

    Financial Operations ManagerTo ensure the accuracy, integrity, and reliability of financial reporting, we are seeking a skilled Financial Operations Manager to join our team at Barclays.Key ResponsibilitiesFinancial Statement ManagementFinancial Risk ManagementInternal Controls and ComplianceFinancial Policy and Procedure DevelopmentFinancial Systems and...

  • CRM Marketing Strategist

    hace 2 días

    Ciudad de México, Ciudad de México Match Consulting A tiempo completo

    {"title": "CRM Manager", "description": "Key ResponsibilitiesWe are seeking a bi-lingual CRM Manager (Spanish / English) to lead our team of CRM professionals at Match Consulting. This role will report into the Head of CRM and will collaborate closely with internal teams to maintain customer relationships, drive sales, support, and marketing efforts.Key...

  • CRM Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México Bayer A tiempo completo

    About the RoleWe are seeking a highly skilled CRM Manager to join our team at Bayer. As a CRM Manager, you will be responsible for developing and implementing CRM strategies that align with our business objectives.Key ResponsibilitiesCRM Strategy Development: Design and implement CRM strategies that drive business growth and customer...

  • Operations Manager

    hace 2 días

    Ciudad de México, Ciudad de México Uberfreight A tiempo completo

    Operations Manager Job DescriptionAt Uberfreight, we are seeking an experienced Operations Manager to oversee our customs operations in Manzanillo. The successful candidate will be responsible for ensuring the smooth import and export of shipments, while also supervising a team of associate managers to meet customer expectations.Key ResponsibilitiesManage...

  • Global Loyalty CRM Platform Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México Takeda A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Global Loyalty CRM Platform Manager to join our team at Takeda. As a key member of our CRM Platforms team, you will be responsible for owning and managing the design, development, enablement, and support of Takeda's Loyalty CRM Technology.Key Responsibilities:Drive Innovation and Continuous...

  • Operations Manager

    hace 2 días

    Ciudad de México, Ciudad de México Indie campers A tiempo completo

    Regional Operations ManagerIndie Campers is seeking a highly skilled Regional Operations Manager to oversee the daily operations of our stations within a geographical area. As a key member of our regional team, you will be responsible for driving customer satisfaction, operational results, and efficiency through high-standards for our operations and...

  • Bilingual Operations Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México Sagan A tiempo completo

    Job Title: Bilingual Field Operations ManagerLocation: Remote (Ability to work within specified time zones as needed)Work Schedule: 6:00 AM to 6:00 PM PT, Monday - FridayCompany Overview:Sagan is a leading membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between...

  • Bilingual Operations Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México Sagan A tiempo completo

    Job Title: Bilingual Field Operations ManagerLocation: Remote (Ability to work within specified time zones as needed)Work Schedule: 6:00 AM to 6:00 PM PT, Monday - FridayCompany Overview:Sagan is a leading executive recruitment agency that specializes in connecting top global talent with US-based businesses. We bridge the gap between international...

  • Bilingual Operations Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México Sagan A tiempo completo

    Job Title: Bilingual Field Operations ManagerLocation: Remote (Ability to work within specified time zones as needed)Work Schedule: 6:00 AM to 6:00 PM PT, Monday - FridayCompany Overview:Sagan is a leading executive recruitment agency that specializes in connecting top global talent with US-based businesses. We bridge the gap between international...

  • CRM Strategy Developer

    hace 2 días

    Ciudad de México, Ciudad de México Bayer A tiempo completo

    Job Title: CRM ManagerAbout the RoleWe are seeking a highly skilled CRM Manager to join our team at Bayer. As a CRM Manager, you will be responsible for developing and implementing CRM strategies that align with the company's business and marketing objectives.Key ResponsibilitiesDesign and implement CRM strategies that drive business growth and customer...

  • Field Sales Operations Manager

    hace 2 días

    Ciudad de México, Ciudad de México Yankee Candle A tiempo completo

    About the RoleWe are seeking a highly skilled Field Sales Operations Manager to join our team at Yankee Candle. As a key member of our sales organization, you will be responsible for executing strategies to increase share, sales, and profit.Key ResponsibilitiesOptimizing the Field Sales Process: Analyze sales data, identify areas for improvement, and develop...