Customer Service Representative

hace 6 días


Ecatepec de Morelos, México Under Armour A tiempo completo
Job Description:

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team in Portland, Oregon. As a key member of our account management team, you will be responsible for providing exceptional customer service to our highest volume accounts, ensuring timely and accurate delivery of orders.

About the Role:

  • Manage customer service aspects of high-volume accounts, including analyzing fill rates and independently problem-solving for delayed product.
  • Communicate and partner with sales teams and buyers to determine the right action plan for Under Armour and customers regarding orders.
  • Run SAP & BI reports to determine allocation fill rates, future fill rates, and system release dates, ensuring efficient packing and shipping within customer-specified windows.
  • Provide detailed allocation reports and updates to account managers and customers, responding to questions and resolving issues promptly.
  • Aid in developing and improving procedures, reports, and processes to enhance overall efficiency and customer satisfaction.

Required Skills and Qualifications:

  • Bachelor's degree
  • 1+ years of related customer service experience
  • Professional written and oral communication demonstrating a courteous demeanor and desire to assist customers and internal departments
  • Availability during normal work hours (8:30 am – 5:30 pm) to respond promptly to customer needs or requests for service and assistance
  • Detail-oriented, people person, able to prioritize tasks, and work under pressure with multiple deadlines

Benefits:

  • Paid UA Give Back Volunteer Days
  • Under Armour Merchandise Discounts
  • Competitive 401(k) plan matching
  • Maternity and Parental Leave for eligible teammates
  • Health & fitness benefits, discounts, and resources

Estimated Salary: $55,000 - $65,000 per year, depending on experience. We offer a competitive salary, benefits package, and opportunities for growth and development in a dynamic and supportive environment.

Relocation: No relocation provided.



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