Customer Service Representative for Chinese Food Reservations

hace 1 mes


Mexicali, Baja California, México Telvista A tiempo completo

**About Us:**

Telvista is a leading provider of customer service solutions, and we're currently seeking a highly skilled Bilingual Customer Service Representative to join our team. This role will involve assisting customers with Chinese food reservations, providing exceptional service, and contributing to the growth and success of our company.

Competitive Compensation Package:

We offer a competitive monthly base salary of $12,607.92, which increases to $14,166.40 after 3 months. In addition, you'll receive a monthly bonus of $1,700.00 based on attendance and KPIs, bringing your total monthly salary to $14,307.92. Our comprehensive benefits package includes dental benefits, paid time off (PTO), and paid holidays.

About the Role:

As a Bilingual Customer Service Representative, you'll be responsible for managing orders in a short time frame, providing excellent customer service, and working effectively as part of a dynamic team. Your strong communication skills, both written and verbal, will enable you to listen and respond to customer inquiries while keying into our automated system.

Required Skills and Qualifications:

To succeed in this role, you'll need to possess:

  • Excellent verbal and written communication skills
  • Bilingual English & Spanish proficiency (B1 Strong or higher)
  • Ability to work onsite/in-office with reliable transportation
  • Typing speed of 20-25 WPM
  • Strong listening and problem-solving skills

Benefits and Perks:

We're committed to supporting our employees' well-being and career development. Our benefits package includes:

  • Caja de ahorro (available from day one)
  • Póliza dental (available after 4 months of employment)
  • Discounts at various establishments
  • Convenios with universities
  • Beques escolares
  • Comedor con subsídio (cost: 24.80, discounted through payroll)
  • Vales de despensa ($140 weekly)
  • Service médico, nutriólogo, psicológico
  • Estacionamiento con vigilancia
  • Zona de estudios
  • Biblioteca
  • Área de lockers
  • Transporte por el perímetro

Training Schedule:

Your training will consist of a 1-week product course, during which you'll learn how to use our system and procedures. You'll then participate in a 3-week certification program, where you'll take calls under the guidance of our experienced trainers.

Work Schedule:

You'll work a full week, with 2 weekly rotating days off, provided you meet the required availability criteria. If you don't meet these requirements, you'll work 6 days a week with an 8-hour shift.

Location:

This role is located in Mexicali, B.C., Mexico. We require a reliable means of transportation to commute to the office.

Salary Range:

The estimated salary for this role is between $14,307.92 and $20,000.00 per month, depending on performance and experience.



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