Operations Senior Manager
hace 1 semana
We are seeking a highly experienced and skilled Operations Senior Manager to join our team at Didi Global. As a key member of our Food Operations organization, you will be responsible for leading a group of highly motivated individuals responsible for defining and executing the growth strategy across the countries we operate in the Spanish Speaking Region.
Key Responsibilities:
- Develop and implement strategies to improve user growth, retention, and conversion into loyal users.
- Build a pipeline of strategic projects to improve order growth and efficiency.
- Lead the team to execute projects in the agreed time frame, ensuring high-quality output while working collaboratively with different stakeholders.
- Monitor operations daily, making timely changes as needed to meet OKR goals.
- Build processes and principles within the organization to improve operation performance.
- Document and share relevant organizational knowledge with key stakeholders.
- Collaborate with supporting areas like marketing, product, and user research to improve user experience.
- Develop a high-performance and motivated team, providing timely feedback to team members for career development.
- Champion a team culture aligned to Didi values, ensuring a positive work environment.
Requirements:
- 7-10 years of experience in a similar role.
- Engineering, economics, or other analytically-focused academic background (Masters degrees welcome).
- Management experience, leading and developing a team.
- Data-driven and strategic mindset.
- Proven self-motivation, self-direction, and eagerness to take ownership of tasks.
- Clear communication skills, able to synthesize information quickly and highlight key insights.
- Proficiency in English and Spanish.
About Us:
Didi Global is the world's leading mobility technology platform, offering a wide range of app-based services across markets. We provide car owners, drivers, and delivery partners with flexible work and income opportunities. Our commitment is to collaborate with policymakers, the taxi industry, the automobile industry, and communities to solve transportation, environmental, and employment challenges through AI technology and localized smart transportation innovations.
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