Technical Support Expert

hace 2 días


Veracruz, Veracruz-Llave, México Emplifi A tiempo completo
About Emplifi

At Emplifi, we're on a mission to empower brands with the insights they need to deliver exceptional customer experiences. Our unified platform brings together marketing, commerce, and customer service teams, giving brands the tools they need to close the gaps in their social and digital experiences.

Customer Support Team

We're a team of empathetic and patient professionals who are passionate about communication. We're the link between our Development and Sales departments and our clients, working closely with colleagues from around the world to deliver outstanding technical support and guidance.

Job Summary

As a Senior Technical Support Specialist, you'll play a critical role in delivering exceptional technical support and guidance to our customers. Your responsibilities will include troubleshooting, diagnosing, and resolving customer issues, all while ensuring an outstanding level of customer satisfaction.

Key Responsibilities
  • Provide technical support and resolve customer requests via email and other communication channels
  • Qualify incoming requests, including technical issues, questions, and other inquiries
  • Diagnose and troubleshoot software issues
  • Guide customers through diagnostic and resolution procedures in a clear and concise manner
  • Collaborate with internal teams to identify and resolve issues
  • Provide feedback on customer needs and product enhancements
  • Develop and maintain a deep understanding of our products and services
  • Document customer interactions, issues, and solutions for future reference and knowledge sharing
What We Offer

We offer a dynamic and supportive work environment, with opportunities for career growth and development. You'll be part of a global team, working with colleagues from around the world to deliver exceptional customer experiences.


  • Technical Support Expert

    hace 2 semanas


    Veracruz, Veracruz-Llave, México Emplifi A tiempo completo

    About EmplifiEmplifi is a leading provider of customer experience (CX) solutions, empowering brands to deliver exceptional experiences across the customer journey. Our mission is to bring together marketing, commerce, and customer service teams in one unified platform, giving brands the insights they need to empathize with their customers and amplify the...


  • Veracruz, Veracruz-Llave, México Mindtree Ltd. A tiempo completo

    Job Summary:Mindtree Ltd. is seeking a highly skilled Senior Technical Expert to join our team. As a key member of our organization, you will be responsible for providing technical expertise in Unified Communications.Key Responsibilities:Design, implement, and maintain Unified Communications solutionsProvide technical support and troubleshooting for complex...


  • Veracruz, Veracruz-Llave, México Palo Alto Networks, Inc. A tiempo completo

    Job DescriptionJob Title: Senior Technical Support EngineerJob Summary:Palo Alto Networks, Inc. is seeking a highly skilled Senior Technical Support Engineer to join our team. As a Senior Technical Support Engineer, you will be responsible for providing technical support to our customers, troubleshooting complex technical issues, and collaborating with...


  • Veracruz, Veracruz-Llave, México Palo Alto Networks, Inc. A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Technical Support Engineer to join our team at Palo Alto Networks, Inc. As a key member of our technical support team, you will play a critical role in providing exceptional support to our customers, ensuring their success with our products and services.Key ResponsibilitiesProvide technical support to...


  • Veracruz, Veracruz-Llave, México Palo Alto Networks, Inc. A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior Technical Support Specialist to join our team at Palo Alto Networks, Inc. As a key member of our support team, you will work closely with our valued customers to address their complex post-sales concerns.Key ResponsibilitiesProvide in-depth technical support to customers, analyzing situations and data to...

  • Senior Technical Expert

    hace 2 semanas


    Veracruz, Veracruz-Llave, México Mindtree Ltd. A tiempo completo

    Key Skills and Qualifications:Technical Expertise: Proficiency in Cisco Unified Communications Manager Call Manager and Cisco Unity Connection.Troubleshooting and Problem Solving: Strong analytical and problem-solving skills to resolve complex technical issues.Network Security: Knowledge of network security principles and best practices to ensure secure...


  • Veracruz, Veracruz-Llave, México Manpower S.A. De C.V A tiempo completo

    Senior Service Desk Technical Support Job DescriptionWe are seeking a highly skilled and experienced Senior Service Desk Technical Support professional to join our team at Manpower S.A. De C.V. This role is responsible for providing technical support and maintenance for computer-related products, including desktops, laptops, servers, and network devices.Main...


  • Veracruz, Veracruz-Llave, México Manpower S.A. De C.V A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Manpower S.A. De C.V. as a Senior Service Desk Technical Support.Key ResponsibilitiesProvide Technical Support: Offer software, hardware, and networking support for desktops, laptops, and servers.Maintenance and Support: Provide maintenance and...


  • Veracruz, Veracruz-Llave, México Megaport A tiempo completo

    Job DescriptionAbout the RoleMegaport is seeking a highly skilled and experienced Technical Customer Support Team Lead to join our team. As a key member of our customer support team, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.Key ResponsibilitiesCoach...


  • Veracruz, Veracruz-Llave, México Wipro Technologies A tiempo completo

    Job SummaryThe purpose of this role is to provide effective technical support to the Accounts Payable process and actively resolve client issues directly or through timely escalation to meet process SLAs. As a key member of the Wipro Technologies team, you will be responsible for:Providing Technical Support: Offer expert technical assistance to clients and...


  • Veracruz, Veracruz-Llave, México Mastercard A tiempo completo

    Technical Support Team Lead - Afternoon ShiftAbout the RoleWe are seeking a highly skilled Technical Support Team Lead to join our team in Mexico. As a Technical Support Team Lead, you will be responsible for ensuring compliance with service levels agreed with our customers and achieving high levels of satisfaction over the entire service life cycle.Key...

  • Technical Consultant

    hace 2 días


    Veracruz, Veracruz-Llave, México Okta, Inc. A tiempo completo

    Customer Identity ConsultantAt Okta, we're building a world where identity belongs to everyone. As a Customer Identity Consultant, you'll play a critical role in helping our customers achieve long-term success with our platform.Key Responsibilities:Provide hands-on implementation and deployment services to our customersLead multiple concurrent customer...

  • Java Lead

    hace 1 semana


    Veracruz, Veracruz-Llave, México Cognizant A tiempo completo

    Job Summary:Cognizant is seeking an exceptional Java Lead to support one of our clients in a hybrid work arrangement. As a Java Lead, you will work independently on complex problems and collaborate with team members to design and implement large-scale event-driven architectures.Key Responsibilities:Design and implement scalable and efficient software...


  • Veracruz, Veracruz-Llave, México Ecolab A tiempo completo

    Key Responsibilities:We are seeking a proactive and consultative technical expert to join our team at Ecolab. As a Technical Service Representative, you will be responsible for providing technical support and guidance to our customers.Key Skills and Qualities:Proactive and consultative approach to technical supportStrong problem-solving and analytical...


  • Veracruz, Veracruz-Llave, México Samsara A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Account Manager to join our team at Samsara. As a Technical Account Manager, you will be responsible for building and maintaining relationships with our customers, developing a technical understanding of their Samsara implementations, and transforming their technical support experience.Key...


  • Veracruz, Veracruz-Llave, México Softgic S.A.S. A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Delivery Lead Level II to join our team at Softgic S.A.S. as a key member of our data engineering team. As a Technical Delivery Lead, you will be responsible for leading the delivery of complex data engineering projects, ensuring timely and high-quality results.Key ResponsibilitiesLead the delivery of...


  • Veracruz, Veracruz-Llave, México Zendesk, Inc. A tiempo completo

    **About the Role**Zendesk, Inc. is seeking a highly skilled Technical Account Manager to join our team. As a Technical Account Manager, you will become an extension of our customers, crafting and implementing strategies that enable them to innovate and transform their customer experience (CX).**Key Responsibilities**Establish relationships across all CX...


  • Veracruz, Veracruz-Llave, México Mastercard A tiempo completo

    Job SummaryThe Technical Support Team Lead at Mastercard is responsible for ensuring compliance with service level agreements (SLAs) and achieving high levels of customer satisfaction throughout the service lifecycle. This role involves contributing to process design, operation, and administrative tasks, as well as continuous improvement processes.Key...

  • Technical Consultant

    hace 23 horas


    Veracruz, Veracruz-Llave, México Okta, Inc. A tiempo completo

    Unlock the Power of Identity with OktaAs an Associate Technical Consultant at Okta, you will play a critical role in helping our customers unlock the full potential of our identity solutions. With a strong focus on customer success, you will work closely with our customers to design and implement secure and scalable identity management solutions that meet...

  • Technical Account Manager

    hace 2 semanas


    Veracruz, Veracruz-Llave, México Samsara A tiempo completo

    About the RoleSamsara is a pioneer in the Connected Operations Cloud, empowering organizations to harness IoT data and drive operational excellence. As a Technical Account Manager, you will play a critical role in helping our customers achieve their goals by leveraging your technical expertise, business acumen, and language skills.Key...