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Associate Client Success Professional
hace 2 meses
About the Role:
In this opportunity as an Associate Client Success Executive, you will:
- Close renewal and upsell opportunities for assigned geography and/or for leads assigned as part of a pooled resource group.
- Identify the best virtual channel for engagement with customers.
- Validate customer needs, shape product plans, and drive sales to close.
- Support in developing and executing territory growth strategies.
- Possess core knowledge across products within the subsegment and engage Sales Specialists where deep product expertise is required to drive to close.
- Understand specific customer archetypes and needs which are most prevalent within the subsegment and territory.
- Focus on driving retention and achieving renewal targets by engaging existing customers during the renewal window.
- Use an automated and insight-driven Salesforce workflow to progress deals.
- Nurture opportunities and move more renewals outside the 'digital first' selling scenarios to close for: existing 'non-named' account renewals and existing 'non-named' incremental sales (upsell)
About You:
You're a fit for the role if your background includes:
- Bachelor's degree is a must.
- Experience on accounts retention.
- 1 – 3 years of experience doing similar activities.
- Excellent verbal and written communication business level (English)
- Customer obsessed, proactive and curious way of thinking.
- Commercial and negotiations experience is a plus.
- Strong interpersonal skills (personable and professional)
- Ability to conduct self in a professional manner
- Agile learners – Ability to learn something new
- Commitment to a schedule that coincides with the customer's workday
- Intermediate computer skills and ability to navigate software programs such as Microsoft
- Experience in CRM preferred
- Motivated competitive with a positive attitude.
- Demonstrate the ability to rapidly learn new knowledge and acquire new skills
- Maintain stable performance under pressure (such as time pressure or job ambiguity); handle stress in a manner that is acceptable to others in the organization.
- Display determination, persistence, and patience and be resilient in the face of adversity.
