Senior Basis Consultant for Critical Incident Management

hace 3 semanas


San Pedro Garza García, Nuevo León, México SAP A tiempo completo

We're seeking a seasoned Senior Basis Consultant to join our Critical Incident Management team

As a key member of our team, you'll be responsible for ensuring the 24x7 availability of SAP systems running on SAP Enterprise Cloud Services (ECS). Your expertise in NetWeaver & Non-NetWeaver technologies will be crucial in supporting, troubleshooting, and resolving alerts and incidents.

The Role

You'll collaborate with other roles like Major Incident Manager, Level 3 support, Managed Service Providers, Global Cloud Services, and Hyperscalers to resolve critical incidents. Your strong analytical and problem-solving skills will enable you to tackle complex problems in IT operations.

Requirements

  • Experience in at least one Non-NetWeaver technology: BOBJ, SAP Mobile, Convergent Charging, OpenText, HANA XSA, etc.
  • Solid know-how on SAP Technologies (SAP NetWeaver certification highly beneficial)
  • Experience supporting Large and Complex Productive SAP environments.
  • Experience working on Hyperscalers environments with focus on GCP, Azure or AWS
  • Strong working knowledge in Linux and Windows operating system platforms
  • At least 8 years of working experience with SAP Basis
  • Most of the years of experience should be in IT Operations with significant experience in working on incidents and alerts
  • Problem solving and analytical ability to tackle complex problems in IT operations.
  • Experience of handling operations for IT systems hosted in the cloud.
  • Strong capabilities in technical documentation and the ability to work effectively in international and virtual teams.
  • Fluent and comfortable with both written and oral English communication.

What We Offer

We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.



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