Senior Operations Cloud Support Expert

hace 1 mes


Xico, México Samsara A tiempo completo
Define the Future of Physical Operations

We are seeking a skilled Trilingual Customer Support Specialist to join our team at Samsara, the pioneer of the Connected Operations Cloud. This role offers an exciting opportunity to shape product solutions and work with customers to address their inquiries and issues.

About the Role

This is a unique chance to work on a cutting-edge platform and contribute to the growth of Samsara's innovative cloud-based operations solutions. As a key member of our customer support team, you will be responsible for helping customers with general inquiries and issues, providing exceptional customer service, and championing Samsara's cultural principles.

Key Responsibilities:
  • Assist customers with general inquiries and issues via various channels.
  • Provide top-notch customer service by resolving issues efficiently and effectively.
  • Champion Samsara's core values and ensure they are reflected in all interactions with customers.
Requirements:

To succeed in this role, you will need:

  • 1-3 years of experience in a customer-facing position.
  • Excellent problem-solving skills and strong communication abilities.
  • Proficiency in using ticketing systems to manage customer inquiries.
  • Familiarity with macOS and ability to learn new software quickly.
  • Flexibility to work varying hours and adapt to changing priorities.
  • Experience supporting customers with service requests related to billing, returns, cancellations, and renewals.
Benefits:

We offer a competitive total compensation package, including:

  • A salary estimated to be around $60,000 - $80,000 per year.
  • An employee-led remote and flexible working environment.
  • Comprehensive health benefits.
  • The Samsara for Good charity fund.

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