Talent Acquisition Operations Manager
hace 1 semana
Citi is seeking a highly skilled Talent Acquisition Operations Manager to join our team. As a key member of our Operations Support department, you will be responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team.
Key Responsibilities:
- Oversee the Talent Acquisition Operations Onboarding Support department in Mexico through vendor management.
- Ensure the integration of Workday with the payroll system (HRMS) to guarantee timely payment to our associates.
- Manage bulk hiring needs and special projects using distinctive system features.
- Oversee the daily operations of the local vendor in Mexico to ensure the quality of the third-party deliverables.
- Monitor and ensure the accomplishment of Service Level Agreements (SLA) corresponding to the Onboarding piece.
- Guarantee the timely resolution of escalated cases and provide an action plan to prevent similar errors in the future, supported by root-cause analysis.
- Adopt the migration and ensure timely completion of tasks and duties currently performed by other business units in the region.
- Secure vendor infrastructure capabilities, such as technology, Fieldglass NEM enrollment, entitlements, and overall system needs.
- Secure proper bill payment and review.
- Facilitate alignment of the Operations Support infrastructure through focused technologies and processes.
- Secure Controls and MCA protocols, as well as Key Performance Indicators development and review.
Qualifications:
- 5+ years of experience managing a team.
- 5+ years of experience in Shared Service and Operations.
- Experience in analyzing business requirements, developing test plans, and discrepancy resolution.
- Ability to work unsupervised and adjust priorities quickly as circumstances dictate.
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements.
- Self-motivated and detail-oriented.
- Proven organization and time management skills.
- Demonstrated problem-solving and decision-making skills.
- Data-driven and data decision-driven.
- Consistently demonstrates clear and concise written and verbal communication skills.
Education:
- Bachelor's degree/University degree or equivalent experience.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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