Lead Application Support Specialist

hace 4 semanas


Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo
About the Role

We are seeking a highly skilled Lead Application Support Specialist to join our Global Command Center (GCC) team. As a key member of our team, you will be responsible for providing technical leadership and support to our engineers, ensuring the highest standards of reliability, quality, and time-to-market.

Key Responsibilities:

  • Provide technical guidance and support to engineers to drive continual improvement and quality.
  • Respond to incidents and escalations, providing leadership and communication to ensure timely resolution.
  • Design, test, and implement solutions to address chronic and major issues, in partnership with product and IT Service Design teams.
  • Continuously build and refresh technical skills in software development, AI/ML, automation, and cloud computing.
  • Develop and maintain a keen eye on customer needs, driving innovation to continually improve.
  • Collaborate with product engineering and service design teams to drive quality and ensure best practices are followed.
  • Gather and analyze metrics to understand where quality exists and where support is needed.
  • Support cross-functional process improvement across the service life cycle, from design, testing, and release to platform management.
  • Provide a balanced view of feature development speed and reliability with well-defined service level objectives.
  • Participate in major incident process, supporting resolution, post-incident reviews, and embedding learning.

About You

We are looking for a highly skilled and experienced professional with a strong background in software development and/or experience supporting applications in the cloud. You should have a bachelor's degree or equivalent, preferably in a software engineering or related discipline. Additionally, you should have advanced English language skills and a strong understanding of technologies used to build and operate distributed application systems.

What We Offer

  • A hybrid work model with flexible working arrangements.
  • A globally recognized and award-winning reputation for equality, diversity, and inclusion.
  • Comprehensive benefit plans, including flexible and supportive benefits for work-life balance.
  • Access to LinkedIn Learning and internal talent marketplace opportunities.
  • A purpose-driven work environment that helps our customers pursue justice, truth, and transparency.

Accessibility

Thomson Reuters is an equal employment opportunity/affirmative action employer, committed to diversity and inclusion. We make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.



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