Application Support Specialist

hace 2 semanas

Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo
{"About the Role:


  • Serve as the first point of contact for users experiencing issues with our applications. In FindLaw, you will support internal employees fulfilling requests on behalf of our customers (ServiceNow, Microsoft Azure DevOps).
  • Analyze and resolve complex application issues, identify root causes, and implement solutions to prevent future occurrences (Datadog, DBeaver).
  • Continuously assess and improve support processes, and make recommendations for application enhancements.
  • Maintain detailed documentation on application configurations, processes, and troubleshooting guides (Office 365, Microsoft SharePoint, Lucid).
  • Develop and provide user training and support documentation to assist users in effectively utilizing the applications.
  • Work closely with the development and fulfillment teams to communicate application changes, bugs, and user feedback (Microsoft Teams).
  • Generate and maintain reports on service quality, application issues, and enhancement requests (Microsoft Power BI, PowerPoint).
  • Leverage AI/ML technologies to optimize operational workflows and contribute to higher productivity and service quality (OpenAI's GPT, Anthropic's Claude, Microsoft's Copilot).


About You:


  • Bachelor's degree in Computer Science, Engineering, or related field, or equivalent experience.
  • Basic understanding of cloud services (AWS, Azure, or GCP) with a preference for hands-on AWS experience.
  • Familiarity with service management responsibilities (ITIL, Site Reliability Engineering) and Agile methodologies.
  • Practical knowledge of programming (Java, C#) and scripting (Python, Bash, PowerShell) languages, as well as version control practices and tooling (Git).
  • Hands-on experience with core database concepts and proficiency in SQL; capable of executing basic data manipulation and retrieval queries.
  • Strong team collaboration skills, with the ability to work effectively across various departments.
  • Excellent communication skills, including the ability to simplify complex technical details for a non-technical audience.
  • Proven problem-solving and analytical skills, with the ability to effectively prioritize and manage multiple tasks.
  • A customer-focused approach to support, with patience and a positive attitude when dealing with user issues.
  • A proactive attitude towards learning and embracing new technologies as industry trends and best practices evolve.


What's in it For You?

We offer a comprehensive package of benefits, including a hybrid work model, wellbeing programs, learning and development opportunities, and a culture of diversity and inclusion.

  • Technical Application Support Specialist

    hace 1 día

    Ciudad de México, Ciudad de México solera A tiempo completo

    Who We AreSolera is a global leader in data and software services that transforms the vehicle lifecycle into a digital experience. We provide solutions to protect life's most important assets, forging a culture of innovation and teamwork.The RoleJoin our team as a Technical Application Support Specialist, working globally to support products worldwide....

  • Application Support Specialist

    hace 1 día

    Ciudad de México, Ciudad de México MX003 Marsh And Mclennan Servicios S.A. De Cv A tiempo completo

    We are seeking a talented Application Support Specialist to join our team at MX003 Marsh And Mclennan Servicios S.A. De Cv in México city. This hybrid role requires working at least three days a week in the office.Job DescriptionThe Application Support Analyst will provide Level 2 application and technical support to colleagues across multiple applications,...

  • Retail Application Support Specialist

    hace 2 semanas

    Ciudad de México, Ciudad de México VISEO A tiempo completo

    Job Title: Retail Application Support SpecialistAbout the Role:We are seeking a skilled Retail Application Support Specialist to join our team at VISEO. As a key member of our Digital Retail entity, you will be responsible for providing POS application maintenance support to our American customers.Key Responsibilities:Corrective Maintenance: Resolve...

  • Application Specialist

    hace 2 semanas

    Ciudad de México, Ciudad de México Isquisa A tiempo completo

    Job DescriptionWe are seeking a highly skilled Application Specialist to join our team at {company}.Key Responsibilities:Implement and maintain applications to support business operations.Collaborate with cross-functional teams to resolve technical issues.Develop and maintain technical documentation.Requirements:Proven experience in application...

  • Application Support Specialist

    hace 1 mes

    Ciudad de México, Ciudad de México Idemia A tiempo completo

    Unlock the World of Business Application SupportAt IDEMIA, we're on a mission to make the world a safer place through cutting-edge identity technologies. As a Business Application Support Specialist, you'll be a key player in our team, working with our clients to unlock simpler and safer ways to pay, connect, access, identify, travel, and protect public...

  • Lead Application Support Specialist

    hace 2 meses

    Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    About the RoleWe are seeking a highly skilled Lead Application Support Specialist to join our Global Command Center (GCC) team. As a key member of our team, you will provide technical leadership and support to drive continual improvement in our application services.Key ResponsibilitiesProvide product/application engineering support to drive quality and...

  • Senior Application Support Specialist

    hace 4 semanas

    Ciudad de México, Ciudad de México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    Job Title: Senior Application Support SpecialistThe Senior Application Support Specialist is a critical role within our organization, responsible for providing technical support and guidance to users of our Citi Applications. This includes resolving app issues quickly, driving stability, efficiency, and effectiveness improvements to help us and the business...

  • Technical Support Specialist

    hace 2 semanas

    Ciudad de México, Ciudad de México MX003 Marsh And Mclennan Servicios S.A. De Cv A tiempo completo

    Overview: MX003 Marsh And Mclennan Servicios S.A. De Cv is a leading provider of innovative solutions for the legal and compliance industry. We are currently seeking a highly skilled Technical Support Specialist to join our team in Mexico City. Estimated Salary: 250,000 - 400,000 MXN per annum, depending on experience. Job Description: As a...

  • Global Application Support Specialist

    hace 7 días

    Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    About Thomson ReutersThomson Reuters is a leading global provider of news and business information. Our innovative solutions help professionals in the legal, tax, accounting, and compliance fields make informed decisions. We are committed to delivering high-quality products and services that meet the evolving needs of our customers.About the RoleWe are...

  • Application Support Specialist

    hace 4 semanas

    Ciudad de México, Ciudad de México Capgemini A tiempo completo

    Job Title: Application Support AnalystJob Summary:We are seeking a highly skilled Application Support Analyst to join our team at Capgemini. As an Application Support Analyst, you will be responsible for providing technical support and assistance to our clients, ensuring that their IT systems are running smoothly and efficiently.Key Responsibilities:Analyze...

  • Application Support Specialist

    hace 4 semanas

    Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    About the RoleWe are seeking a highly motivated and skilled Application Support Analyst to join our global service management team. As a key contributor, you will play a vital role in supporting Thomson Reuters' FindLaw Segment, the world's leading provider of legal information and internet marketing solutions.Key ResponsibilitiesProvide first-line support...

  • Senior Application Support Specialist

    hace 3 semanas

    Ciudad de México, Ciudad de México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    Job Summary:The Senior Application Support Specialist will provide technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.Key Responsibilities:Provide technical and business support for users of...

  • Application Support Analyst

    hace 4 semanas

    Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    About the RoleWe are seeking a highly motivated and skilled Application Support Analyst to join our global service management team. As a key contributor, you will play a vital role in supporting Thomson Reuters' FindLaw Segment, the world's leading provider of legal information and internet marketing solutions.Your primary responsibility will be to provide...

  • Application Support Specialist

    hace 4 semanas

    Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    About the RoleWe are seeking a highly motivated and detail-oriented Application Support Analyst to join our global service management team. As a key contributor, you will play a vital role in supporting Thomson Reuters' FindLaw Segment, the world's leading provider of legal information and internet marketing solutions.Key ResponsibilitiesProvide first-line...

  • Application Support Specialist

    hace 3 semanas

    Ciudad de México, Ciudad de México Siemens Industry Software, S.A. de C.V. A tiempo completo

    At Siemens Industry Software, we're seeking a skilled Application Support Specialist to join our team. As a key member of our customer support team, you'll be responsible for ensuring the technical success of our customers with our software, Simcenter FloEFD/FloTHERM.The ideal candidate will have a strong understanding of fluid dynamics and heat transfer...

  • Application Support Specialist

    hace 1 día

    Ciudad de México, Ciudad de México Siemens Industry Software, S.A. de C.V. A tiempo completo

    At Siemens Industry Software, S.A. de C.V., we are seeking a highly skilled Application Support Engineer to join our team.This is a dynamic role that requires a strong understanding of computational fluid dynamics and a passion for delivering exceptional customer support.About the RoleThe Application Support Engineer will be responsible for managing a...

  • Retail Application Support Specialist

    hace 4 semanas

    Ciudad de México, Ciudad de México VISEO A tiempo completo

    Job Title: Retail Application Support ConsultantVISEO is a leading provider of innovative solutions for the retail and e-commerce industries. We are seeking a highly skilled Retail Application Support Consultant to join our team in Mexico or Colombia.About the RoleAs a Retail Application Support Consultant, you will be responsible for providing technical...

  • IT Application Support Specialist

    hace 3 semanas

    Ciudad de México, Ciudad de México IN014 Marsh McLennan Global Services India Private Limited A tiempo completo

    About the Role:We are seeking a skilled IT Application Support Analyst to join our team at Marsh McLennan. As a key member of our support team, you will be responsible for investigating, troubleshooting, and resolving technical application issues reported by clients.Key Responsibilities:Investigate and diagnose technical application issues using Java,...

  • Application Support Specialist

    hace 1 mes

    Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    About the RoleWe are seeking a highly motivated and detail-oriented Application Support Analyst to join our global service management team. As a key contributor, you will play a vital role in supporting Thomson Reuters' FindLaw Segment, the world's leading provider of legal information and internet marketing solutions.Key ResponsibilitiesProvide exceptional...

  • Lead Application Support Specialist

    hace 4 semanas

    Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    About the RoleWe are seeking a highly skilled Lead Application Support Specialist to join our Global Command Center (GCC) team. As a key member of our team, you will be responsible for providing technical leadership and support to our engineers, ensuring the highest standards of reliability, quality, and time-to-market.Key Responsibilities:Provide technical...