Empleos actuales relacionados con Director of Customer Experience Leadership - Ciudad de México, Ciudad de México - Crunchyroll
-
Senior Director of Customer Success
hace 1 mes
Ciudad de México, Ciudad de México Gigamon A tiempo completoAbout GigamonGigamon is a leading provider of deep observability solutions that help organizations protect their hybrid networks and data. Our purpose is to empower our customers to secure and manage their infrastructure with ease.We are seeking an experienced Senior Director of Customer Success to join our team. In this role, you will be responsible for...
-
Director of Technical Leadership
hace 3 semanas
Ciudad de México, Ciudad de México Sequoia Connect A tiempo completoSequoia Connect is a renowned financial group specializing in the custody and management of financial assets. Our organization provides critical services, including securities custody, financial transaction settlement, and fund management, catering to institutional investors and major corporations.We prioritize quality and security, sustaining relationships...
-
Customer Support Director
hace 1 mes
Ciudad de México, Ciudad de México Abb A tiempo completoAbout the RoleAbb is seeking an experienced Customer Support Director to lead our customer support organization in San Luis Potosi, Mexico. As a key member of our leadership team, you will be responsible for driving strategic planning and operational excellence across our global customer support teams.Key ResponsibilitiesDevelop and implement initiatives to...
-
Director of Technical Operations
hace 3 semanas
Ciudad de México, Ciudad de México Aspen Technology A tiempo completoAbout AspenTechAs a leading global technology company, we've always been driven by our people. Our passion for innovation and customer success has led us to develop cutting-edge solutions in manufacturing, supply chain, and data management. If you're looking for a challenging role where you can make a real impact, join our team as a Director of Technical...
-
Customer Support Director
hace 1 mes
Ciudad de México, Ciudad de México Dfo Global Performance Commerce Limited A tiempo completoExciting Opportunity at Dfo Global Performance Commerce LimitedWe are seeking a seasoned CUSTOMER SUPPORT DIRECTOR to lead our customer support team. The successful candidate will oversee and prioritize incoming support tickets, ensuring timely and effective resolution.Maintaining strong relationships with users is key. You will communicate ticket statuses...
-
Director of Guest Experience Development
hace 1 mes
Ciudad de México, Ciudad de México Westin Los Cabos A tiempo completoJob OverviewThis role is an exciting opportunity to work in the beautiful town of San Jose del Cabo, BCS. The Director of Guest Experience Development will be responsible for ensuring that all our guests have a memorable and satisfactory experience.
-
Director of Logistics and Operations
hace 3 semanas
Ciudad de México, Ciudad de México Wetherill Associates INC A tiempo completoJob Description:Are you a seasoned logistics professional with experience in leading high-performing teams? Do you have a passion for implementing innovative strategies and driving results in a fast-paced distribution environment?We are seeking a talented Director of Logistics and Operations to join our team at Wetherill Associates INC. This is an exciting...
-
Account Manager Director for Customer Experience
hace 2 semanas
Ciudad de México, Ciudad de México Factorial Hr A tiempo completoCompany Overview">Factorial Hr is an all-in-one HR software company that automates HR workflows, centralizes people data, and helps businesses make better decisions. We serve thousands of customers in over 60 countries worldwide and across industries. ">Salary">The estimated salary for this position ranges from 40,000 to 50,000 OTEs, with structured career...
-
Director of Sales Enablement
hace 1 semana
Ciudad de México, Ciudad de México Global Payments A tiempo completoAs a leading pure play payments technology company, Global Payments is seeking an experienced Director of Sales Enablement to join our dynamic team. This role will be based in a location with a high cost of living, and the estimated salary for this position is $140,000 - $180,000 per year.About the RoleWe are driven by our passion for success and deliver...
-
Director of Agency Development
hace 2 meses
Ciudad de México, Ciudad de México Tiktok A tiempo completoAbout the RoleThe Director of Agency Development is a pivotal position at TikTok, responsible for driving revenue growth and strategy development for a team of individual contributors. Reporting to the General Manager, Mexico, this role serves as the advocate for agency partners both internally and externally.Key ResponsibilitiesCraft overall strategy to...
-
Production Leadership Director
hace 2 semanas
Ecatepec de Morelos, México Bayer A tiempo completoOverviewBayer is seeking a seasoned Production Leadership Director to lead the safe, cost-effective, and timely production of solid finished goods. The ideal candidate will have expertise in managing local and international regulations.Salary: $120,000 - $180,000 per yearJob Description:The Production Leadership Director will oversee the planning, execution,...
-
Ciudad de México, Ciudad de México ADP, Inc. A tiempo completoJob DescriptionWe are seeking a highly experienced Senior Director of Strategy to join our team at ADP, Inc.About the RoleThis is a strategic leadership position that requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. The successful candidate will partner closely with ADP executives to develop...
-
Senior Manager of Customer Experience for Latin America
hace 4 semanas
Ciudad de México, Ciudad de México Tiktok A tiempo completoAbout the RoleWe are seeking a Senior Manager of Customer Experience for Latin America to lead our customer service and support operations in the region.Key Responsibilities:Support country initiatives, design, and lead growth strategies to boost business performance.Build and ensure a high-performing in-house support team to respond to escalations and...
-
Collection Director
hace 2 meses
Ciudad de México, Ciudad de México Goodyear A tiempo completoJob Title: Collection DirectorAbout the Role:This role is responsible for managing the collection process, ensuring timely payments, and maintaining a positive relationship with customers. The ideal candidate will have experience in credit and collections, with a strong focus on leadership and team management.Key Responsibilities:Manage a team of credit and...
-
Luxury Customer Service Director Position
hace 2 semanas
Ciudad de México, Ciudad de México Richemont A tiempo completoRichemont, a leading luxury goods company, seeks an experienced professional to fill the role of Luxury Customer Service Director in Mexico. The successful candidate will be responsible for overseeing customer service operations, managing teams, and ensuring exceptional service delivery.About RichemontAs a premier luxury goods company, Richemont owns some of...
-
Ecommerce Director Leadership
hace 1 mes
Ciudad de México, Ciudad de México Clip A tiempo completoAbout UsClip is a leading fintech company in Mexico, revolutionizing digital payments and financial solutions. We provide innovative technology for businesses to access the latest advancements in financial technology.We're proud to be part of Clip's talented community, where you can grow, learn, and thrive in a safe and inclusive environment.The RoleWe're...
-
Customer Success Director
hace 2 semanas
Ciudad de México, Ciudad de México Backbase A tiempo completoDrive Strategic Customer Growth with BackbaseWe are seeking a seasoned Cross-Functional Leader to join our team as a Customer Success Director - Enterprise. In this pivotal role, you will be responsible for deepening and expanding strategic partnerships with key enterprise customers across the region.Main Responsibilities:Nurture Executive-Level...
-
Ciudad de México, Ciudad de México Salesforce A tiempo completoAt Salesforce, we're seeking a seasoned leader to drive the success of our customer experience solutions team. As a Strategic Leader, Customer Experience Solutions, you'll play a pivotal role in managing and developing the careers of our technical and solution consulting team.We're looking for someone with 15+ years of experience leading solution consulting...
-
Director of Service Delivery Excellence
hace 1 mes
Ciudad de México, Ciudad de México ADP, Inc. A tiempo completoService Delivery Leadership OpportunityWe are seeking an experienced professional to lead our Operational Excellence and Transformation function at ADP UK and Ireland.The successful candidate will develop and execute plans that deliver exceptional service to clients, improving their day-to-day operational experience and driving business growth.This role...
-
Voyagu Sales Director
hace 3 semanas
Ciudad de México, Ciudad de México Voyagu A tiempo completoVoyagu, a dynamic and innovative tech-enabled travel agency based in the US, is seeking a seasoned professional to lead its inside sales organization. We are looking for a highly experienced and strategic Head of Inside Sales / Director of Sales to scale and manage a team of 50-100 people in Mexico City. The ideal candidate will possess exceptional...
Director of Customer Experience Leadership
hace 1 mes
We are a leading platform for anime and manga enthusiasts worldwide, serving over 100 million fans across 200+ countries.
Our mission is to create an inclusive community where everyone belongs, by delivering exceptional experiences through our content, events, and products.
Job OverviewThis role offers the opportunity to lead our customer experience operations in LATAM, working closely with cross-functional teams to drive business growth and fan satisfaction.
The ideal candidate will have extensive experience in customer experience management, with a strong analytical mindset and ability to drive process improvements.
Key Responsibilities- Strategic Outsourcing Planning: Develop and implement outsourcing strategies to scale resources efficiently, while maintaining quality and optimizing costs.
- Vendor and Partner Relationship Management: Identify and onboard partners that align with our customer experience goals and market needs, ensuring mutual benefit and ongoing communication.
- Ensuring Service Quality and Consistency: Monitor key performance indicators (KPIs) to ensure partner performance meets targets, collaborating with quality assurance and CX teams to audit service standards.
- Process Optimization and Innovation: Continuously improve processes and integrate the latest technologies to drive efficiency and innovation, ensuring outsourced teams provide consistent customer experiences across all channels.
- Cross-Functional Collaboration: Coordinate closely with internal teams to ensure outsourced teams are prepared to handle inquiries on new products or campaigns, establishing a clear feedback loop for real-time updates.
- Data-Driven Decision-Making: Analyze data from outsourced teams to identify trends and areas for improvement, integrating customer feedback to address recurring issues and enhance the overall experience.
- You have 15+ years of experience in customer experience management, with a strong analytical mindset and ability to drive process improvements.
- You possess excellent leadership skills, with experience in managing cross-functional teams and vendor relationships.
- You stay up-to-date on CRM technology development, including AI, and demonstrate proficiency in data analysis and reporting software such as Tableau, as well as familiarity with project management tools like Asana.
A competitive salary range of $120,000 - $180,000 per year, based on experience.
A dynamic and supportive work environment, committed to driving meaningful improvements in customer satisfaction.
Ongoing opportunities for professional growth and development, aligned with our company values of courage, curiosity, service, and kaizen.
