Technical Support Specialist
hace 24 horas
Are you passionate about technology and helping others? We're looking for a skilled Technical Support Specialist to help us deliver exceptional support to our customers.
**Key Responsibilities:**
• Diagnose and resolve basic hardware and software issues
• Guide users through common troubleshooting steps and perform basic maintenance tasks
• Investigate and resolve more complex technical issues
• Collaborate with other technical teams for deep problem resolution and long-term solution implementation
• Document all incidents and solutions in the ticket management system
• Proactively follow up to ensure issues are fully resolved and within a reasonable timeframe
• Contribute to the development and updating of technical documentation and internal procedures
• Participate in the training and development of new practices and processes to improve support service
**Requirements:**
• Experience in tech support (1-2 years preferred)
• Solid knowledge of Windows and common software
• Basic networking knowledge (TCP/IP, DNS, DHCP)
• Strong problem-solving skills and clear communication
• Excellent English communication skills
• Proactive attitude and ability to work independently as well as part of a team
• Certifications like CompTIA A+ or Microsoft Certified IT Professional are a plus
**What We Offer:**
• Competitive base salary
• Food vouchers
• 30-day Christmas bonus
• Vacation bonus of 35%
• Life and Medical Insurance
**About Us:**
We're Speed Fc/Cart, a dynamic company dedicated to delivering exceptional support to our customers. We're looking for a skilled Technical Support Specialist to join our team and help us achieve our goals.
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