Senior Manager, Cash Operations and Strategy

hace 6 días

Ciudad de México, Ciudad de México Uber A tiempo completo
About the Role

We are seeking a highly skilled Cash Operations Manager to join our Global Payment Operations team at Uber. This individual will play a critical role in ensuring the smooth operation of cash payments and optimizing processes to provide the best value for our users.

The ideal candidate will have a strong background in strategy, operations, and analytics, with experience in managing cross-functional teams and communicating effectively with senior stakeholders. They will be responsible for creating and implementing a strategy for cash payments, leveraging data to identify pain points and design initiatives to improve the user experience.

Key Responsibilities

  • Develop and execute a comprehensive strategy for cash payments, including collections methods and features that enhance the cash user experience.
  • Build and enhance reporting tools to track key results and produce ad-hoc analysis to deep-dive on specific topics related to cash payments.
  • Design and implement processes to ensure a frictionless operation of cash payments, collaborating with regional and local teams on diverse initiatives.
  • Map existing processes and identify areas for improvement, proposing new solutions and implementing them.
  • Product Improvement - Identify recurrent pain points and consolidate information to build a business case for product improvements.

Requirements

  • English Proficiency.
  • Strong business acumen within the Payments and e-commerce environment.
  • Problem-solving skills, with the ability to tackle complex issues and identify root causes.
  • Ability to make data-driven decisions and strategize with a clear action plan to solve complex problems.
  • Experience with quantitative data analysis and storytelling, translating data insights into business intelligence.
  • 5-7+ years of work experience in strategy, operations, analytics, business development, or a variety of other specialty roles.
  • Ability to take initiative in a constantly-changing work environment and drive analysis to conclusions.
  • Experienced communication skills to clearly explain and justify decision-making to high leadership and partners.
  • Experience creating and optimizing processes.

Preferred Qualifications

  • Proven experience with SQL and/or Python.

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