Technical Solutions Expert

hace 4 semanas


Xico, México Zendesk A tiempo completo
About the Role

**Job Summary**

The Technical Solutions Consultant is a key member of our sales team, responsible for driving customer success through technical expertise and solution-focused sales strategies. As a Technical Solutions Consultant, you will work closely with our sales representatives to provide technical guidance and support to our customers, ensuring they achieve their business objectives through the effective use of our software solutions.

Key Responsibilities

  • Develop and maintain in-depth knowledge of our software solutions and their applications in various industries.
  • Collaborate with sales representatives to identify customer needs and develop tailored solutions to meet those needs.
  • Provide technical support and guidance to customers, including product demonstrations, proof-of-concepts, and pilot implementations.
  • Work closely with our product development team to provide feedback and input on new product features and enhancements.
  • Develop and maintain relationships with key customers and stakeholders to ensure customer satisfaction and loyalty.
  • Stay up-to-date with industry trends and emerging technologies to ensure our solutions remain competitive and relevant.

Requirements

  • 5-8 years of related experience in sales, technical account management, or a related field.
  • Minimum of 3 years of experience in software pre-sales, technical sales, or a related field.
  • Excellent communication, interpersonal, and presentation skills.
  • Strong problem-solving skills, with the ability to meet business requirements with technical solutions.
  • Basic knowledge of web/scripting technologies, HTML, CSS, JavaScript, and SaaS applications.
  • Bilingual proficiency in Spanish and English.
  • Flexibility and agility in approach, with the ability to work in a dynamic environment with multiple roles.
  • Bachelor's degree is a requirement; graduate degree is a plus.

Desired Skills

  • Proficiency in Portuguese.
  • Previous consulting experience implementing enterprise-class software solutions.
  • Knowledge of topics such as Customer Service software, Employee Experience, ITSM.AI, Telephony (CTI), Business Intelligence, Integrations, REST APIs, Middleware.
  • Call Center experience is a huge plus.

About Zendesk

**Our Mission**

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital-first customer experiences—and we stick with it in our workplace.

Our Values

  • We are passionate about customer experience.
  • We are committed to diversity, equity, and inclusion.
  • We are dedicated to innovation and continuous improvement.
  • We are driven by a sense of purpose and responsibility.


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