Country E-Commerce Moderation Strategy Lead

hace 2 semanas

Ciudad de México, Ciudad de México Tiktok A tiempo completo

Overview


TikTok is a leading platform for short-form mobile video, inspiring creativity and bringing joy to its users. As the global headquarters are in Los Angeles and Singapore, our offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.


Salary Range


We offer an estimated annual salary of $100,000 - $120,000 depending on experience and qualifications.


Job Description


The Country Moderation Lead will be responsible for managing a country function consisting of in-house and outsourced service teams. This includes designing the country moderation strategy and operational structure to achieve operational excellence.


Responsibilities



  • Manage a country function consisting of in-house and outsourced service teams.
  • Design the country moderation strategy and operational structure to achieve operational excellence.
  • Work with the Global Resource Management team to plan the quarterly and annual headcounts.
  • Work on product and process improvements via proactive and reactive analysis and deep-dive search.
  • Lead the country standard operating procedure (SOP) design and training to enable front-line operations to deliver high-quality results.
  • Partner with internal stakeholders and cross-functional teams to take new business requests, deploy in operations, and provide post-mortem analysis.
  • Conduct further analysis and craft moderation policies on sellers, products, and contents in regional markets.
  • Identify knowledge gaps of regional operations based on operational KPIs and sample cases, drive solutions for the team.
  • Understand problems, policies, and risks, with the ability to effectively translate them into solutions that improve processes and workflows across internal and external teams.
  • Leverage rapid, agile development techniques and processes to create content for a rapidly changing environment.
  • Proactively identify problems and opportunities and perform root cause analysis/diagnosis leading to significant impact.
  • Effectively manage project and stakeholder meetings, drive discussions to conclusions, and keep programs on track.

Required Skills and Qualifications



  • Bachelor's Degree in business administration, project management, or equivalent practical experience.
  • 5 years of experience managing a regional team.
  • Fluency in English is required for the role.
  • Proven experience in program management and ability to manage large, complex programs and drive change.
  • Ability to effectively engage with senior leadership, facilitate cross-functional discussions about complex topics, influence, and reach agreements.

Preferred Qualifications



  • Masters degree in business administration or related field.
  • 3 years of demonstrated experience in e-commerce policy enforcement or public policy. Preferably from e-commerce governance and social media background.
  • Excellent analytical, leadership, organizational, stakeholder management, and problem-solving skills.
  • Self-motivated and able to thrive in ambiguity and in a matrix environment.

Benefits


TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe, and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.


Others


We are passionate about this and hope you are too. If you are a motivated and experienced professional looking for a challenging role, please apply now.

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