Customer Experience Manager

hace 7 días


Zacatecas, México Better Earth A tiempo completo

About Better Earth

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Better Earth is a leading company in the industry, dedicated to providing exceptional customer experiences.

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Job Summary

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We are seeking an experienced Customer Experience Specialist to join our team. The successful candidate will be responsible for enhancing customer and team experiences.

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Main Responsibilities

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  • Align customer experience strategies with marketing initiatives">
  • Identify customer needs and take proactive steps to maintain a positive experience">
  • Respond to customer and team queries in a professional and effective manner via phone and email">
  • Document and update technical issues, as well as customer feedback">
  • Contact customers regarding scheduled appointments">
  • Manage scheduling for Install teams through CRM & Google Calendar">
  • Maintain clear communication with managers and technicians in the field">
  • Professionally answer phone inquiries for any scheduling related issues">
  • Resolve issues for Better Earth and help to promote savings and efficiency for the company">
  • Audit technician schedules, communicate changes effectively">
  • Optimize technician productivity through active schedule monitoring and coordination with local technician leadership">
  • Coordinate technician movement with local operation managers">
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Necessary Skills & Experience

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  • Previous customer service experience">
  • MUST HAVE previous solar experience">
  • Ability to meet deadlines as well as set and hold others to deadlines">
  • Organizational skills & able to prioritize with a sense of urgency">
  • Ability to communicate effectively both verbally and in writing">
  • Ability to work effectively with other departments and within own department">
  • Scheduling CRM knowledge a plus">
  • Ability to build sustainable relationships and trust with customer accounts through interactive communication">
  • Handle a diverse set of customer comments, inquiries and complaints in a polite and professional manner">
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Compensation & Benefits

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The successful candidate can expect a salary of $12,000 - $24,000 per annum, paid bi-weekly, and a range of benefits including opportunities for career growth and development.

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Requirements

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This role requires the ability to work in a fast-paced environment and collaborate effectively with the team.

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Shift Options

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This role is available on a full-time basis, Monday to Friday, 8am - 5pm PST.

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Language

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The working language for this role is English.



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