Customer Experience Manager
hace 7 días
About Better Earth
">Better Earth is a leading company in the industry, dedicated to providing exceptional customer experiences.
">Job Summary
">We are seeking an experienced Customer Experience Specialist to join our team. The successful candidate will be responsible for enhancing customer and team experiences.
">Main Responsibilities
">- ">
- Align customer experience strategies with marketing initiatives">
- Identify customer needs and take proactive steps to maintain a positive experience">
- Respond to customer and team queries in a professional and effective manner via phone and email">
- Document and update technical issues, as well as customer feedback">
- Contact customers regarding scheduled appointments">
- Manage scheduling for Install teams through CRM & Google Calendar">
- Maintain clear communication with managers and technicians in the field">
- Professionally answer phone inquiries for any scheduling related issues">
- Resolve issues for Better Earth and help to promote savings and efficiency for the company">
- Audit technician schedules, communicate changes effectively">
- Optimize technician productivity through active schedule monitoring and coordination with local technician leadership">
- Coordinate technician movement with local operation managers">
Necessary Skills & Experience
">- ">
- Previous customer service experience">
- MUST HAVE previous solar experience">
- Ability to meet deadlines as well as set and hold others to deadlines">
- Organizational skills & able to prioritize with a sense of urgency">
- Ability to communicate effectively both verbally and in writing">
- Ability to work effectively with other departments and within own department">
- Scheduling CRM knowledge a plus">
- Ability to build sustainable relationships and trust with customer accounts through interactive communication">
- Handle a diverse set of customer comments, inquiries and complaints in a polite and professional manner">
Compensation & Benefits
">The successful candidate can expect a salary of $12,000 - $24,000 per annum, paid bi-weekly, and a range of benefits including opportunities for career growth and development.
">Requirements
">This role requires the ability to work in a fast-paced environment and collaborate effectively with the team.
">Shift Options
">This role is available on a full-time basis, Monday to Friday, 8am - 5pm PST.
">Language
">The working language for this role is English.
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