Customer Support Professional with Latin American Focus

hace 1 mes


Zacatecas, México Webcreek A tiempo completo

Webcreek is a highly-regarded IT development firm looking for a skilled Customer Support Representative to join our team on a part-time basis. This role offers a competitive salary with regular revisions, making it an attractive opportunity for those seeking a stable and rewarding career.

The ideal candidate will possess 3+ years of experience in customer support or a related field, preferably in the software industry. Strong phone contact handling skills and active listening abilities are essential for success in this position.

We are looking for someone who can effectively communicate with customers, both verbally and in writing, and has excellent presentation skills. Multitasking, prioritization, and time management are also crucial qualities for this role. Experience with business analysis of software products is a plus, as well as familiarity with Zoho Helpdesk, Slack, Gmail, TeamViewer, and MS Remote Desktop.

The selected candidate will be responsible for documenting all correspondence, research, internal inquiries, and pertinent information in our ticketing system. They will also communicate efficiently with other staff as needed to handle requests from Latin American customers.

Fluency in Spanish and English, both written and spoken, is required for this position. The ability to travel once a month to provide support and training services to clients in Mexico City is also a must.

In return for their expertise, the successful candidate can expect a competitive salary, flexible work environment, international team collaboration opportunities, and access to in-house IT and English training and certifications.

Key requirements include:

  • Customer support experience: 3+ years
  • Zoho Helpdesk experience: 2+ years
  • TeamViewer experience: 2+ years

To apply for this exciting opportunity, please note that willingness to work onsite in Mexico City once a month is required.



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