Business Development Representative
hace 4 semanas
About GBS Group
GBS Group is a business consultancy team offering comprehensive advice across multiple business areas. We help small and midsize businesses gather market intelligence, establish business systems, train, and build sound financial structures to support growth. Our approach focuses on leveraging global data, gathering local insight, and creating systems designed to fit our clients' goals.
We are a multidisciplinary team of consultants specialized in Start-Up Services, Accounting, U.S. Taxation Advisory for Individuals and Corporations (Domestic & International) and Business Consulting.
About the Role
As a Business Development Representative at GBS Group, you will be the driving force behind our clients' success. Your focus is understanding our clients' needs and offering a solution within the scope of our services. This entails prioritizing the client over the product you are trying to sell. In this role, you'll guarantee that meaningful relationships with our clients are forged by understanding their unique challenges and aspirations, and by delivering solutions that empower them to thrive in their business landscape.
Your overarching goal is to prioritize building connections, emphasizing trust and understanding to foster successful, mutually beneficial relationships. To achieve this, you will present, promote, and sell GBS Group services using solid arguments to prospective customers. You will prepare and follow up on proposals/quotes sent to prospects, ensure cross-selling efforts are being made, and maintain accurate records in the CRM, with detailed information on customer contacts.
You will also establish, develop, and maintain positive business and customer relationships, expedite the resolution of customer problems and complaints to maximize satisfaction, use evaluation tools and clients' experiences to improve company processes, and supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
Key Responsibilities
Present and promote GBS Group services to prospective customers
- Prepare and follow up on proposals/quotes sent to prospects.
- Ensure cross-selling efforts are being made. Thus, following up with one business unit client that might be interested in other business unit's services.
- Maintain accurate records in the CRM, with detailed information on customer contacts.
- Establish, develop and maintain positive business and customer relationships.
- Expedite the resolution of customer problems and complaints to maximize satisfaction.
- Use evaluation tools and clients' experiences to improve company processes and help to transform existing processes.
- Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
- Develop a deep understanding of business priorities and proactively manage time in a way that promotes productivity and efficiency
- Engage in outbound sales activities, including reaching out to potential clients, initiating conversations, and promoting GBS Group services proactively.
- Other activities as assigned
Qualifications
Fully Bilingual in English & Spanish
- Proven work experience as a Sales Representative
- A multitasker and problem solver with confidence and a positive attitude.
- Demonstrated leadership skills and professionalism at all times.
- Extraordinary interpersonal and problem-solving skills
- Google Workspace (Gmail, Google Doc and Sheets)
- Intermediate Microsoft Office skills (Outlook, Word, Excel, and PowerPoint)
- Bachelor's Degree, not required but preferred
Skills
Communication Skills: Ability to adapt different communication styles, tailoring and anticipating lead needs effectively. Ability to speak and write clearly and informatively, listen and get clarification, and respond well to questions while at the same time demonstrating genuine interest in helping the lead achieve their goals.
- Sales Skills: Clients' interests are treated as the top priority, high engagement with leads that translates to a higher conversion rate. Ability to empathize with the lead or existing client and make them feel at ease that their concerns will be addressed to the best of our ability.
- Interpersonal Skills: Knowledge in solving conflicts, maintaining confidentiality, active listening, remaining open to others' ideas, empathy, and emotional intelligence
- Relationship Building Skills: Ability to make leads and existing clients feel comfortable and they are being served according to their needs, reaching and exceeding their expectations, therefore there will be a future business with them.
- Sales Tool Skills: Knowledge in utilizing the CRM and other sales tools to the best of its ability. Keeping data/information updated. Ability to quickly adapt to new tools, training, improvements and technologies. to improve the company's efficiency.
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