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Technical Account Manager

hace 2 meses

Ciudad de México, Ciudad de México Qualtrics A tiempo completo
About This Role

We are seeking a highly experienced Technical Account Manager to join our team at Qualtrics. As a Technical Account Manager, you will play a critical role in providing white-glove support to our largest customers, helping them to execute technical revisions to meet their technical needs and ensure optimal utilization and impact of our programs.

Key Responsibilities
  • Thought Partnership & Cross-Functional Partnerships:
    • Partner with XM Success Managers and work cross-functionally within Qualtrics to prioritize and advocate for software feature enhancements on behalf of our customers.
    • Collaborate with customers and Qualtrics leadership on high-level client relationships and technology solutions.
  • Technical Advising & Project Management:
    • Become an expert at Qualtrics for our most strategic platform capabilities and understand our customers' platform needs.
    • Help customers optimize their use of the Qualtrics platform and increase adoption of technical capabilities where possible.
    • Build systems to facilitate program objectives and system effectiveness and measure reliability of services.
    • Assist clients with executing regular maintenance activities, such as handling outages, assisting with root cause analysis, troubleshooting technical questions and issues.
    • Design and document functional and technical requirements and help scope projects by understanding timelines and associated levels of effort.
  • Technology Support & Configurations:
    • Seamlessly integrate new product features into existing programs.
    • Proactively identify implementation process improvements, determine root causes and overcome roadblocks.
    • Drive adoption and expansion of key platform features by demoing and developing proof of concepts/pilots for key platform features while leveraging best practices.
    • Execute build and configuration services that align to client objectives and strategic goals.
Requirements
  • Bachelor's degree from a competitive university.
  • 1-5 years experience working in a technical, consulting, or client-facing role.
  • Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment.
  • Comfort in working both autonomously and collaboratively.
  • Ability to articulate technical concepts to a non-technical audience.
  • Detail-oriented with an ability to prioritize and meet deadlines.
  • Familiarity with software and front-end development.
  • Excellent verbal and written communication skills.
  • Strong problem-solving skills.
About Our Team

Our team is a supportive environment with opportunities to work both autonomously and collaboratively. We have a fun, inviting, and inclusive work environment made up of passionate, kind, and smart people who exemplify what it means to be a team.

Perks and Benefits
  • In-office perks like catered lunch, snack bars, and the ability to bring your dog to work (in select offices).
  • Relocation bonus for out of state applicants.
  • 30 paid days off: 15 PTO days + 5 Personal Days + 10 Holiday Closures (additional PTO with tenure).
  • Qualtrics Experience Program - $1800 annually for an experience of your choosing (eligible after one year).
  • Wellness Reimbursement Program - $1200 annually ($300/quarter) for wellness related activities.
Our Hybrid Work Model

We have a hybrid work model that allows us to gather in the office three days a week, Mondays and Thursdays, plus one day selected by your organizational leader. This helps us to do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.