Network Escalation Resolution Lead
hace 2 semanas
Elevate Your Career as a Network Escalation Resolution Lead at Gigamon
We are seeking a highly skilled and experienced individual to lead high-profile customer and partner escalations. As our ideal candidate, you will have a proven track record of developing effective remediation plans and negotiating measures of success with customers.
Key Responsibilities- Collaborate with cross-functional teams to identify customer escalation problems.
- Develop strategic remediation plans that meet customer expectations.
- Identify and mitigate potential risks associated with escalation plans.
- Keep executive leadership informed of escalation progress.
- Negotiate mutually beneficial measures of success with customers.
- Apply key learnings from escalations to enhance internal processes and products.
- 5+ years of experience in customer-facing roles, specifically in escalation management or customer success.
- Excellent communication skills in English, with the ability to communicate complex ideas effectively.
- Calm demeanor, positive attitude, and exceptional empathy for customers.
- A demonstrated history of leading escalations in the networking, security, or IT infrastructure industry.
- Strong organizational and project management skills.
- Tech-savviness, with a strong understanding of technical issues and remedies.
- Ability to manage multiple escalations simultaneously and identify trends for improvement.
- A competitive estimated salary of $110,000 - $140,000 per annum, based on location and experience.
- A dynamic and challenging work environment that fosters growth and development.
- The opportunity to work with a talented team of professionals who share your passion for excellence.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
About Gigamon
Gigamon is a leading provider of network visibility solutions. We empower organizations to thrive in an increasingly complex digital landscape by providing unparalleled insights into their networks.
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