Advanced Technical Support Professional

hace 2 semanas


Ciudad de México, Ciudad de México GP Strategies A tiempo completo

GP Strategies Corporation is a leading provider of innovative consulting, learning services, and talent technology solutions. We help organizations transform through their people and achieve meaningful change by delivering award-winning learning and development solutions.

We are seeking a highly skilled Technical Service Engineer to join our team in the automotive area. This role requires strong English language skills and extensive experience in the automotive technical support area.

The ideal candidate will be responsible for providing technical advice, remote assistance, quality assurance, and performing analysis and reporting to ensure customer satisfaction and efficiency in repair processes.

Main Activities:
  • Train authorized dealer technicians with expert level guided diagnostics to ensure prompt vehicle repair.
  • Document and report technical faults detected in products and diagnostic tools.
  • Advise technical support teams and dealers.
  • Provide consultancy on support cases related to customer complaints and previous warranty repairs.
  • Provide remote support to the Dealer network technical team based on repair manuals.
  • Support the field team.
  • Sending informative bulletins with repair process improvements, tool updates, etc.
  • Follow up on remote repair processes.
  • Establish indicators of effective repairs with no returns due to misdiagnosis.
  • Maintain a detailed log of all physical and remote contacts with authorized workshops.
  • Detect trends in types of repairs per car, geographic area, etc.
  • Generate weekly reports according to the needs as they arise concerning technical support.
Requirements:
  • Degree in Mechanical Engineering, Automotive Engineering or related field.
  • Previous experience in automotive technical support.
  • English language proficiency.
  • Exceptional communication skills and ability to work as part of a team.
  • In-depth knowledge of Volvo products and diagnostic tools.

This is a challenging opportunity for an experienced Technical Service Engineer who wants to make a real impact. If you have a passion for working in the automotive industry and want to take your career to the next level, we encourage you to apply.

Our company offers a competitive salary, estimated at around $60,000-$80,000 per year, depending on location and experience. Benefits include health insurance, retirement savings plan, paid time off, and opportunities for professional growth and development.



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