Technical Support Specialist for Newsroom Solutions

hace 4 semanas


Ciudad de México, Ciudad de México Associated Press A tiempo completo
Job Overview

We are seeking a highly skilled Technical Support Specialist to join our Workflow Solutions team at the Associated Press in Mexico or Colombia.

Job Description

The successful candidate will provide on-site, telephone, and remote support for software and systems used in television, radio, online, and network newsrooms in North, Central, and South America. This includes ENPS, AP Storytelling, ENPS Mobile, and add-ons. Key responsibilities include:

  • Providing technical assistance and troubleshooting for customers using our software and systems
  • Delivering on-site and remote training sessions to users of our software and systems
  • Resolving customer issues and interfacing with other development and support groups as necessary
  • Troubleshooting software and systems issues with Support, Product, and Technology Solutions teams
  • Deploying software and migrating servers for users of our software and systems
  • Providing sales and marketing support for customers on-site and remotely

Requirements and Qualifications

To be successful in this role, you must have:

  • A strong understanding of news production systems and workflows, preferably with experience in AP ENPS
  • Excellent technical aptitude and proficiency in personal computers (PC and Mac) and Microsoft Windows
  • University degree in journalism, computer sciences, or a related discipline, or additional relevant work experience
  • Advanced-level professional competency in written and spoken English and Spanish is mandatory
  • Able to work effectively without direct supervision, lead training sessions, and participate in an on-call rotation outside normal working hours

Compensation and Benefits

We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience, plus a comprehensive benefits package offered to AP staff in the country where they are based. Regular travel may be required.

About Us

The Associated Press is an independent global news organization dedicated to factual reporting. We seek to build an inclusive organization grounded in respect for differences and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, gender identity, disability, status as a veteran, or other characteristic protected by law.



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