High-Performance Payment Support Specialist

hace 2 meses


Xico, México Sequoia Connect A tiempo completo

Overview

We are a global technology consulting and digital solutions company, helping over 750 clients succeed in a converging world.

Our team accelerates digital transformation with the Mosaic platform, enabling mobile, social, analytics, IoT, and cloud journeys.

We are a USD 3.4 billion company with 90,000+ professionals across five continents, providing innovative solutions to our global customers.

About the Job

We are currently searching for a Production Support Specialist.

Responsibilities:

  • Provide 24x7 production support in a financially impactful payment environment.
  • Manage incidents, changes, and problem resolution within the payment domain.
  • Monitor and troubleshoot TCP/IP traces and payment-related issues.
  • Ensure compliance with ISO 8583, ISO 20022, and other payment regulations.

Requirements:

  • 5+ years of experience in a 24x7 production support environment for financial services.
  • 3+ years of experience in incident, change, and problem management.
  • Bachelor's degree in computer science or related field, or equivalent experience.
  • Experience with ISO 8583, ISO 20022, and payment systems like ACH, RTP, SWIFT.

Salary: $80,000 - $120,000 per year

Location: Hybrid. Mexico City, Reforma

Educational Requirements: Superior - titulado

Desired Experience Level: Expert level

Job Function: Manufacturing / Operations

Industry: Manufacturing, Consumer Goods

Skills and Qualifications:

  • Payment systems
  • ISO 8583
  • Card payments
  • Incident management


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