High-Performance Payment Support Specialist
hace 2 meses
Overview
We are a global technology consulting and digital solutions company, helping over 750 clients succeed in a converging world.
Our team accelerates digital transformation with the Mosaic platform, enabling mobile, social, analytics, IoT, and cloud journeys.
We are a USD 3.4 billion company with 90,000+ professionals across five continents, providing innovative solutions to our global customers.
About the Job
We are currently searching for a Production Support Specialist.
Responsibilities:
- Provide 24x7 production support in a financially impactful payment environment.
- Manage incidents, changes, and problem resolution within the payment domain.
- Monitor and troubleshoot TCP/IP traces and payment-related issues.
- Ensure compliance with ISO 8583, ISO 20022, and other payment regulations.
Requirements:
- 5+ years of experience in a 24x7 production support environment for financial services.
- 3+ years of experience in incident, change, and problem management.
- Bachelor's degree in computer science or related field, or equivalent experience.
- Experience with ISO 8583, ISO 20022, and payment systems like ACH, RTP, SWIFT.
Salary: $80,000 - $120,000 per year
Location: Hybrid. Mexico City, Reforma
Educational Requirements: Superior - titulado
Desired Experience Level: Expert level
Job Function: Manufacturing / Operations
Industry: Manufacturing, Consumer Goods
Skills and Qualifications:
- Payment systems
- ISO 8583
- Card payments
- Incident management
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