Luxury Reservations Ambassador

hace 3 días


Ciudad de México, Ciudad de México Rosewood Hotel Group A tiempo completo
Job Summary:

We are seeking a highly skilled Luxury Reservations Ambassador to join our team at Rosewood Mandarina in Riviera Nayarit, Mexico. As a key member of our reservations department, you will be responsible for providing exceptional service to our guests, ensuring seamless bookings, and exceeding expectations with every interaction.

About the Role:

This is an exciting opportunity for a motivated and detail-oriented individual to showcase their skills in customer service, communication, and problem-solving. The successful candidate will possess a passion for delivering unforgettable experiences and a commitment to maintaining the highest standards of hospitality.

Key Responsibilities:
  • Guest Engagement & Service Excellence: Provide personalized attention to every guest interaction, ensuring they feel valued and welcomed from initial inquiry to arrival.
  • Collaboration & Communication: Work closely with other departments to ensure smooth pre-arrival planning and preparation, effectively communicating important guest preferences and special requests.
  • Technology & Reporting: Utilize our Property Management System (PMS) and Central Reservation System (CRS) with proficiency to process reservations accurately and maintain guest profiles for future interactions.
  • Guest Recovery & Complaint Resolution: Handle challenging situations with professionalism, empathy, and discretion, resolving complaints and finding suitable solutions in a timely manner.
Requirements:
  • Minimum 2-3 years' experience in a reservations or guest services role at an ultra-luxury resort or hotel, or equivalent experience in a high-end service environment.
  • Exceptional verbal and written communication skills, with a refined ability to interact with high-profile guests.
  • Strong organizational skills and attention to detail, especially with complex reservations and special requests.
  • Proficiency in hotel reservation systems (experience with Opera, SynXis, or similar PMS/CRS platforms is preferred).
  • Able to multitask and remain calm under pressure in a fast-paced, luxury environment.
What We Offer:
  • An estimated annual salary range of $55,000 - $75,000, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A competitive bonus structure based on individual and team performance.
  • Ongoing training and development opportunities to enhance your skills and career growth.

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