Aftersales Service Lane Planner

hace 4 semanas


Xico, México Nissan A tiempo completo

Mission: As a key player in Nissan's day-to-day operations, this role supports the Field Force Team in conducting a correct Business Planning and Follow Up process for the Nissan brand. The position is responsible for participating in the Business Planning Process and Dealer Target Setting for all Dealer Network, specifically for the Service Lane Sales Channel.

Key Responsibilities:

  • Follow up and report Service Lane Sales Channel Performance to the Service View (Urban Science) Manager as a BI platform for Retention Follow Up with Dealer Network.
  • Service Lane KPIs Reporting and Follow Up (#ROs, Ticket Average, Retention, etc.)
  • Fixed Absorption KPI follow up, and improvement strategies creation in synergy with CQ&DND
  • Participate actively in the creation of Aftersales Business Plan regarding Service Lane Sell Out per Dealer, Region, and National figures, as well as monthly follow up, understanding strategic plan.
  • Business Planning, Forecasting, and MTP operational responsible for Service Lane.
  • Top Management reporting regarding BP figures at Local, Regional, and Global level.
  • Field Performance Support for daily operation and ongoing performance monitoring in order to assess operational trends and ensure Aftersales' Objectives accomplishment, through KPIs analyzes (Sell In, Sell Out, etc.)
  • Identify potential risk & opportunities within commercial operations based on daily performance trend analysis.
  • Business Intelligence support for Field Force Team in order to generate follow up reports & consultancy tools for performance tracking.
  • Service Retention KPI planning and performance in synergy with CRM and Planning, with focus on Repair Orders (ROs) volume and Service Lane channel performance.
  • Dealer Target setting process support per Dealer coordination & deliverable for main Operational KPIs

Qualifications & Certifications:

  • 3 or more years of experience working in Business Planning areas, with some education or experience in Business Management and Data analytics.
  • Analytical and detail-oriented, with strong problem-solving skills and the ability to resolve complex problems positively and professionally.
  • Relational database understanding and database usage skills required.
  • Proficient in MS Excel and MS Power Point.
  • Experience in the automotive industry is helpful.
  • Bachelor's degree is required in Business Administration, Accounting, Actuary, Industrial Engineering, or related.

Competencies:

  • Excellent communication skills in Spanish and English languages (for top management and big quorum forums, e.g)


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