MES Support Specialist

hace 1 semana


Guadalajara, Jalisco, México Koch Industries A tiempo completo

**Job Summary**

We are seeking a highly skilled Technical Support Analyst to join our team at Koch Industries. As a MES Support Specialist, you will be responsible for providing top-notch support to our internal and external customers.

**Key Responsibilities**

  • Investigate and resolve customer-reported incidents in a timely and efficient manner.
  • Collaborate with cross-functional teams to deliver workarounds and patches as needed.
  • Develop an in-depth understanding of our clients' implementations and critical business processes.
  • Analyze and resolve customer issues using knowledge base documents, troubleshooting skills, and effective communication.
  • Provide regular updates to customers and internal stakeholders on incident status.
  • Contribute to the creation and maintenance of knowledge articles to enhance incident resolution efficiency.
  • Develop and share best practices within the team to improve overall performance.
  • Support on-call duties during weekends as needed.
  • Must have a strong IT background and software technical knowledge.
  • Domain knowledge of manufacturing/MES is a plus.

**About Us**

Koch Industries is a company that empowers its employees to excel and make a meaningful impact. Our business philosophy fosters a culture of innovation, collaboration, and growth.



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