MES Support Specialist
hace 1 semana
**Job Summary**
We are seeking a highly skilled Technical Support Analyst to join our team at Koch Industries. As a MES Support Specialist, you will be responsible for providing top-notch support to our internal and external customers.
**Key Responsibilities**
- Investigate and resolve customer-reported incidents in a timely and efficient manner.
- Collaborate with cross-functional teams to deliver workarounds and patches as needed.
- Develop an in-depth understanding of our clients' implementations and critical business processes.
- Analyze and resolve customer issues using knowledge base documents, troubleshooting skills, and effective communication.
- Provide regular updates to customers and internal stakeholders on incident status.
- Contribute to the creation and maintenance of knowledge articles to enhance incident resolution efficiency.
- Develop and share best practices within the team to improve overall performance.
- Support on-call duties during weekends as needed.
- Must have a strong IT background and software technical knowledge.
- Domain knowledge of manufacturing/MES is a plus.
**About Us**
Koch Industries is a company that empowers its employees to excel and make a meaningful impact. Our business philosophy fosters a culture of innovation, collaboration, and growth.
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