Renewal Specialist
hace 1 semana
We are seeking a highly skilled Renewal Specialist to join our team at Sovos. As a Renewal Specialist, you will play a critical role in managing renewals for our SaaS customer accounts, leveraging your negotiation and communication skills to drive successful outcomes.
Key Responsibilities- Develop and maintain strong relationships with key stakeholders within our customer base
- Collaborate with Account Management and Customer Success teams to build comprehensive account plans
- Implement industry best practices to enhance the overall customer experience during renewal
- Proactively identify and capitalize on renewal upsell opportunities within assigned territories
- Lead negotiations with customers to ensure successful renewals and resolve any account issues impacting renewal
- Maintain operational excellence throughout the renewal process, ensuring predictability in forecasting and delivering against targets
- Strong negotiation and communication skills
- Proven track record of achieving sales or renewal quotas, particularly for SaaS Renewals
- 2-3 years of experience in renewals management or account management in the software industry, specifically focusing on SaaS solutions and services
- Ability to work independently and collaboratively in a fast-paced environment
- Proficiency with Microsoft Office applications, and Salesforce CRM is a plus
- Experience advocating for clients while ensuring company policies are upheld
- Demonstrated ability to build and maintain strong client relationships
- Effective at handling difficult situations and resolving issues promptly and effectively
- Experience balancing the needs of multiple stakeholders within tight timelines and resource constraints
Sovos is a global provider of tax, compliance, and trust solutions and services that enable businesses to navigate an increasingly regulated world with confidence. Our purpose-built software platform provides an unparalleled level of integration with business applications and government compliance processes.
With over 100,000 customers in 100+ countries, including half the Fortune 500, Sovos is a trusted partner for companies across industries and geographies. Our commitment to innovation and customer satisfaction has earned us a reputation as a leader in the compliance and tax solutions space.
We are proud to be an equal opportunity employer, dedicated to providing an inclusive and diverse work environment that celebrates individuality and promotes growth and development for all employees.
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