Customer Service Representative

hace 1 mes


Gral Escobedo, Nuevo León, México Dana A tiempo completo

Dana is a leading provider of innovative driveline, sealing, and thermal-management technologies that enhance vehicle efficiency and performance. Our global presence serves three primary markets: passenger vehicles, commercial trucks, and off-highway equipment.

Job Purpose

We seek a skilled professional to capture and disseminate customer needs through close collaboration with our Customer Services team. The successful candidate will communicate customer requirements by creating, coordinating, and managing production plans to ensure timely supply of materials, avoiding production stoppages and late deliveries.

Key Responsibilities

• Capture and disseminate customer needs through close contact with each client

• Communicate customer requirements to the entire organization

• Keep clients informed about the status of their requirements

• Analyze customer demand

• Prepare shipping programs

• Report production line requirements to the entire organization on a daily, weekly, monthly, and annual basis

• Analyze production line requirements to timely identify any modifications that may affect on-time delivery of orders

• Optimize production plan preparation in each production line/area

• Develop production programs for peripheral areas

Dana is an Equal Opportunity Employer and does not discriminate against any employee or applicant based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability.

We do not accept unsolicited resumes from third-party recruiters unless they were engaged to provide candidates for a specified opening.



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