Digital Solutions Manager

hace 4 semanas


Xico, México Refinitiv A tiempo completo

About the Role

In this opportunity as a Manager, Digital Solutions, you will:

  • Production
    • Achieve deliverable time frames and promote a high level of staff utilization and productivity.
    • Analyze and report key measurements of processes implemented.
    • Recommend and manage external supplier relationships.
    • Address escalated client and business issues and bring them to a positive resolution.
    • Strong focus on finding solutions and driving execution.
  • Team Management
    • Assist team members in formulating development plans that support overall business objectives.
    • Motivate and manage team members to achieve high levels of performance.
    • Provide team members with targeted, timely and effective feedback.
    • Set expectations with team members, including holding individuals accountable and coaching to expectations.
    • Identify and recommend training needs/opportunities for the team.
    • Work with business leaders to manage resourcing needs.
    • Prepare performance reviews as instructed by the business.
    • Coach, mentor, and performance manage team as needed.
    • Participate in the interviewing and selection of new team members.
  • Strategy
    • Identify process improvement needs, recommend solutions, and implement changes.
    • Collaborate, cross-functionally, to quickly identify issues and resolve to the customer's satisfaction.
    • Keep abreast of digital marketing and social media trends, strategies, platforms, and tools.
    • Identify opportunities with AI and automation to improve performance outcomes for clients.
    • Evaluate and recommend digital marketing best practices and tools.
    • Manage change within the team and the organization.
    • Partner with stakeholders in planning and implementation of new business solutions.
    • Identify innovative approaches to evolve customer strategy and how we deliver on those strategies.

About You

You're a fit for the role if your background includes:

  • 3 + years experience in leading a cross-functional team, preferably content, design, and digital marketing.

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