Customer Service Senior Representative
hace 18 horas
About GM Financial
GM Financial International Operations conducts business in Latin America and China, offering a wide range of wholesale and retail automotive financing products to dealers and their customers. Our strength lies in tailoring our products to meet unique dealer needs, consumer preferences, and national requirements in local markets.
About the Role
The Customer Service Senior Representative is responsible for attending to, following up on, and responding to UNE requests and complaints. This role also involves managing requests received or required by the regulator, as well as regulatory reports. Additionally, the role requires follow-up on special cases and escalations, supporting the execution and monitoring of improvements to Customer Service processes with a preventive vision.
Key Responsibilities
- Attend to and respond to UNE requests and complaints in a timely manner.
- Manage requests received or required by the regulator, including regulatory reports.
- Follow up on special cases and escalations to ensure prompt resolution.
- Support the execution and monitoring of improvements to Customer Service processes.
- Prioritize and plan work activities to ensure efficient use of time.
- Collaborate with functional groups and various levels within the organization to achieve positive results.
Requirements
- Bachelor's degree in administration, engineering, business, or related fields.
- Strong oral and written communication skills in Spanish and English.
- Strong knowledge in Data Base management, including Excel and Power Point proficiency.
- +2 years of experience in related areas that support customers.
- Knowledge in servicing processes, preferably in the financing life cycle areas.
- Teamwork and collaborative attitude across functional groups and various levels within the organization.
- Data Analysis and constant follow-up skills.
- Prioritize and plan work activities, using time efficiently.
- Detail oriented with a sense of urgency.
- Dynamic and highly responsible and proactive attitude.
- Critical thinking skills, focused on simplifying and innovating processes.
- Embrace change and influence in others.
- Strong ability to communicate with others and negotiation skills.
- Excellent analytical, organizational, problem-solving, and follow-up skills.
About You
We are looking for a highly skilled and experienced Customer Service Senior Representative to join our team at GM Financial. If you have a strong background in customer service, excellent communication skills, and a proactive attitude, we encourage you to apply for this exciting opportunity.
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