Bilingual Customer Service Representative
hace 2 meses
About This Role
At American Express, we're committed to delivering exceptional customer experiences. As a Bilingual Customer Service Representative, you'll play a critical role in helping our customers navigate their financial journeys.
Key Responsibilities
- Provide top-notch customer service to our clients, ensuring their needs are met and exceeded.
- Analyze account activity to detect and prevent potential losses, utilizing your analytical skills to identify and mitigate risks.
- Collaborate with colleagues to resolve customer inquiries and concerns, leveraging your excellent communication skills to build trust and rapport.
- Stay up-to-date on regulatory requirements and company policies, ensuring compliance and adherence to industry standards.
What We Offer
- A competitive base salary and bonus incentives to recognize your contributions.
- A comprehensive benefits package, including medical, dental, vision, life insurance, and disability benefits.
- A flexible working model, allowing you to balance your work and personal life.
- Opportunities for career growth and development, with training and coaching to help you succeed.
Requirements
- Fully bilingual (advanced English) and adaptable communication style.
- Regulatory and policy knowledge, with a strong understanding of compliance.
- Digital dexterity, with proficiency in navigating screens and systems.
- High analysis capacity and risk evaluation skills.
- Adaptability and flexibility to work in dynamic environments.
- Excellent writing and verbal communication skills.
- Schedule flexibility and ability to work under pressure.
About American Express
We're a global company with a diverse community of colleagues who share a commitment to excellence and customer satisfaction. Our benefits and programs are designed to support your holistic well-being, from physical and financial health to mental well-being and career development.
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