Bilingual Customer Service Representative

hace 2 meses


Ciudad de México, Ciudad de México American Express A tiempo completo

About This Role

At American Express, we're committed to delivering exceptional customer experiences. As a Bilingual Customer Service Representative, you'll play a critical role in helping our customers navigate their financial journeys.

Key Responsibilities

  • Provide top-notch customer service to our clients, ensuring their needs are met and exceeded.
  • Analyze account activity to detect and prevent potential losses, utilizing your analytical skills to identify and mitigate risks.
  • Collaborate with colleagues to resolve customer inquiries and concerns, leveraging your excellent communication skills to build trust and rapport.
  • Stay up-to-date on regulatory requirements and company policies, ensuring compliance and adherence to industry standards.

What We Offer

  • A competitive base salary and bonus incentives to recognize your contributions.
  • A comprehensive benefits package, including medical, dental, vision, life insurance, and disability benefits.
  • A flexible working model, allowing you to balance your work and personal life.
  • Opportunities for career growth and development, with training and coaching to help you succeed.

Requirements

  • Fully bilingual (advanced English) and adaptable communication style.
  • Regulatory and policy knowledge, with a strong understanding of compliance.
  • Digital dexterity, with proficiency in navigating screens and systems.
  • High analysis capacity and risk evaluation skills.
  • Adaptability and flexibility to work in dynamic environments.
  • Excellent writing and verbal communication skills.
  • Schedule flexibility and ability to work under pressure.

About American Express

We're a global company with a diverse community of colleagues who share a commitment to excellence and customer satisfaction. Our benefits and programs are designed to support your holistic well-being, from physical and financial health to mental well-being and career development.



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