Bilingual Customer Service Representative

hace 2 meses

Ciudad de México, Ciudad de México American Express A tiempo completo

About American Express

At American Express, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a leading global payments and travel company, we're dedicated to helping our customers achieve their financial goals and explore the world.

Job Summary

We're seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional service to our customers, resolving their inquiries and issues, and promoting our products and services.

Key Responsibilities

  • Provide exceptional customer service to our customers, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Utilize your language skills to communicate effectively with customers, providing personalized solutions to their needs.
  • Consult with customers to understand their needs and preferences, and make recommendations to meet their financial goals.
  • Work collaboratively with our team to achieve sales and customer satisfaction goals.
  • Stay up-to-date on our products and services, and provide accurate information to customers.
  • Meet and exceed performance goals, including sales rates, quality goals, and customer satisfaction metrics.

Requirements

  • Strong written and communication skills, with the ability to converse effectively with customers in a bilingual environment.
  • Resilience and adaptability, with the ability to manage a high-volume call environment and prioritize tasks effectively.
  • Technical savvy, with the ability to navigate multiple computer systems and applications.
  • Integrity and confidentiality, with the ability to manage sensitive customer information.
  • Driven to please, with a passion for delivering exceptional customer experiences.

Preferred Skills

  • Customer service and sales experience, with a focus on building strong relationships with customers.
  • Language skills, with the ability to communicate effectively in a bilingual environment.
  • Consultative sales skills, with the ability to recommend products and services to meet customer needs.

About Our Culture

At American Express, we're committed to creating a culture that values diversity, inclusion, and employee well-being. We offer a range of benefits and programs to support our employees' physical, financial, and mental health, including flexible work arrangements, comprehensive medical and dental benefits, and access to on-site wellness centers.

What We Offer

  • Competitive base salaries and bonus incentives.
  • Comprehensive medical, dental, and vision benefits.
  • Flexible work arrangements and schedules.
  • Generous paid parental leave policies.
  • Free access to on-site wellness centers and confidential counseling support.
  • Career development and training opportunities.

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