Customer Service Representative

hace 10 horas


Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completo

About Us

PepsiCo is a leading global food and beverage company that has been making history for over 116 years. Our iconic brands are consumed more than a billion times a day in over 200 countries, making us one of the largest food and beverage companies in the world.

We are a culture where all people are welcome, and we encourage our employees to dare to be themselves. We believe in the importance of diversity, equity, and inclusion, and we strive to create an environment where everyone feels valued and respected.

What We Offer

  • A competitive salary of $65,000 - $85,000 per year, based on experience and qualifications.
  • Opportunities to learn and develop every day through a wide range of programs.
  • Internal digital platforms that promote self-learning.
  • Development programs according to Leadership skills.
  • Specialized training according to the role.
  • Learning experiences with internal and external providers.
  • We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
  • Financial wellness programs that will help you reach your goals in all stages of life.
  • A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
  • And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

Your Impact

As a Customer Service Representative, you will play a critical role in ensuring day-to-day order processing for Frito-Lay North America (FLNA), driving gold standard customer service, and maintaining site performance metrics through the use of standard processes and best practices.

You will partner with other CSRs in GBS as well as with site and region Leadership to ensure seamless execution and continuous improvement.

Your Responsibilities

  1. Ensures day-to-day order processing for Frito Lay North America including but not limited to order confirmation, order cleansing, management/creation of ICRs/Filters.
  2. Customer communications – managing adds/cuts, missing order communication and off-template orders.
  3. Confirmation of order completion.
  4. Backfill other CSRs on vacations.

Who We're Looking For

We're looking for individuals who possess strong verbal and written communication skills to effectively interact with all levels of management, as well as the ability to provide superior customer service with strong follow-up skills.

Candidates should have a bachelor's degree preferred, with Frito Lay Field Sales Operations/Plant experience preferred.

Additionally, proficiency in Microsoft Suite applications and demonstrated capability of the FLNA SAP solution is required.

Our Ideal Candidate

We're looking for someone who is flexible, organized, and able to manage competing priorities, with a proven track record of improving delivery of work and working collaboratively with multi-functional teams.

If this opportunity interests you, we encourage you to apply even if you do not meet 100% of the requirements.



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