Customer Service Representative
hace 4 semanas
About Us
PepsiCo is a leading global food and beverage company that has been making history for over 116 years. Our iconic brands are consumed more than a billion times a day in over 200 countries, making us one of the largest food and beverage companies in the world.
We are a culture where all people are welcome, and we encourage our employees to dare to be themselves. We believe in the importance of diversity, equity, and inclusion, and we strive to create an environment where everyone feels valued and respected.
What We Offer
- A competitive salary of $65,000 - $85,000 per year, based on experience and qualifications.
- Opportunities to learn and develop every day through a wide range of programs.
- Internal digital platforms that promote self-learning.
- Development programs according to Leadership skills.
- Specialized training according to the role.
- Learning experiences with internal and external providers.
- We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
- Financial wellness programs that will help you reach your goals in all stages of life.
- A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
- And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.
Your Impact
As a Customer Service Representative, you will play a critical role in ensuring day-to-day order processing for Frito-Lay North America (FLNA), driving gold standard customer service, and maintaining site performance metrics through the use of standard processes and best practices.
You will partner with other CSRs in GBS as well as with site and region Leadership to ensure seamless execution and continuous improvement.
Your Responsibilities
- Ensures day-to-day order processing for Frito Lay North America including but not limited to order confirmation, order cleansing, management/creation of ICRs/Filters.
- Customer communications – managing adds/cuts, missing order communication and off-template orders.
- Confirmation of order completion.
- Backfill other CSRs on vacations.
Who We're Looking For
We're looking for individuals who possess strong verbal and written communication skills to effectively interact with all levels of management, as well as the ability to provide superior customer service with strong follow-up skills.
Candidates should have a bachelor's degree preferred, with Frito Lay Field Sales Operations/Plant experience preferred.
Additionally, proficiency in Microsoft Suite applications and demonstrated capability of the FLNA SAP solution is required.
Our Ideal Candidate
We're looking for someone who is flexible, organized, and able to manage competing priorities, with a proven track record of improving delivery of work and working collaboratively with multi-functional teams.
If this opportunity interests you, we encourage you to apply even if you do not meet 100% of the requirements.
-
Customer Service Operations Manager
hace 4 semanas
Miguel Hidalgo, Ciudad de México Swarovski A tiempo completoAbout the Job We are seeking a highly skilled Customer Service Operations Manager to join our team in México. The successful candidate will be responsible for delivering exceptional customer service and support across various channels. First-level support for all administrative queries, including system-related issues, password resets, parcel management,...
-
Customer Service Operations Specialist
hace 1 mes
Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completoOverviewPepsiCo, one of the largest food and beverage companies in the world, is seeking a Customer Service Operations Specialist to join our team. As part of our Global Business Services division, this role will play a critical part in ensuring day-to-day order processing for Argentina, driving gold standard customer service, and maintaining site...
-
PepsiCo Customer Service Representative
hace 4 semanas
Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completoAbout PepsiCoWe are one of the largest food and beverage companies in the world, with iconic brands consumed more than a billion times a day in over 200 countries.Our product portfolio includes 22 of the world's most recognizable brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade, and Sonrics, which have been a part of Mexican homes for more than 116...
-
Service Delivery Manager
hace 1 mes
Miguel Hidalgo, Ciudad de México Milwaukee Tool A tiempo completo{"Responsibilities": "Job Description:Under the direction of and reporting to the Service Director, the primary duty of the Service Specialist is to ensure the correct operation of the Authorized Service Centers (ASC) to meet corporate objectives: Turn Times, User Experience with repairs at ASC and Service KPIs. Also handles customer inquiries and issues,...
-
Sales Development Representative
hace 2 meses
Miguel Hidalgo, Ciudad de México OEC Group A tiempo completoJob DescriptionOEC Group OverviewOEC Group is a leading provider of international logistics services. We offer a wide range of solutions, including import and export services, door-to-door services, and more.Job SummaryWe are seeking an experienced sales professional to join our team as a Freight Forwarding Sales Executive. The ideal candidate will have a...
-
Miguel Hidalgo, Ciudad de México Carters Brands, S.A. de C.V. A tiempo completoCarters Brands, S.A. de C.V. is seeking a highly skilled Customer Support Expert to join our team in Mexico. As a key member of our IT Support Center, you will play a crucial role in ensuring the seamless delivery of customer support services to our customers.Salary: $60,000 - $80,000 per yearJob Description:We are looking for an experienced professional...
-
CBS Order to Invoice Operations Specialist
hace 1 mes
Miguel Hidalgo, Ciudad de México Colgate-Palmolive A tiempo completoJob DescriptionThe Colgate-Palmolive Order to Invoice Analyst will be responsible for managing the Order to Invoice process within our company\'s CP Best Practice standards. This role will collaborate with local Customer Development Teams (CDTs) to ensure effective order fulfillment. The successful candidate will handle non-revenue processes, account for...
-
Senior Financial Analyst
hace 3 semanas
Miguel Hidalgo, Ciudad de México Colgate-Palmolive A tiempo completoAbout the Role:The Senior Financial Analyst - Collections will focus on customer account collections for past due amounts, utilizing strong analytical skills to assess and recommend escalated issues for write offs.Responsibilities include but are not limited to:Obtaining an overview of customer account balances and generating past due noticesContacting...
-
Financial Collections Expert
hace 4 semanas
Miguel Hidalgo, Ciudad de México Colgate-Palmolive A tiempo completoEstimated Salary: 161,771 MXN per annumAbout the Role:The Credit & Collections Specialist will focus on customer account collections for past due amounts.Responsibilities include but are not limited to:Obtaining an overview of customer account balancesGenerating past due notices to customersContacting customers for payment and documenting their...
-
Credit & Cash Resolution Specialist
hace 1 mes
Miguel Hidalgo, Ciudad de México Colgate-Palmolive A tiempo completoAbout the Role:The Credit & Collections Analyst will focus on customer account collections for past due amounts, ensuring timely resolution and minimizing financial risk.Key Responsibilities:Obtain an overview of customer account balances and generate past due notices.Establish communication with customers to facilitate payment and document their...
-
Customer Service Support Specialist
hace 4 semanas
Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completoAbout PepsiCoPepsiCo is a global food and beverage leader with iconic brands consumed by millions worldwide. Our diverse portfolio of brands includes Sabritas, Gamesa, Quaker, Pepsi, Gatorade, and many more.
-
Financial Services Professional: Credit
hace 4 semanas
Miguel Hidalgo, Ciudad de México Colgate-Palmolive A tiempo completoEstimate Salary: $80,000 - $110,000 per year.About the Role:The Credit & Collections Analyst will focus on customer account collections for past due amounts at Colgate-Palmolive.Responsibilities Include:Obtain an overview of customer account balances and generate past due notices to customers.Contact customers for payment and document their response,...
-
IT Support Specialist
hace 4 semanas
Miguel Hidalgo, Ciudad de México Carters Brands, S.A. de C.V. A tiempo completoCareer HighlightsEstimated Salary: $55,000 - $70,000 per annum We are seeking an IT Support Specialist to join our team at Carters Brands, S.A. de C.V. About UsCarter's Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop and Little Planet brands. Your RoleYou will be...
-
Logistics Coordinations Specialist
hace 3 semanas
Miguel Hidalgo, Ciudad de México Carolina logistics Inc A tiempo completoAt Carolina Logistics Inc, we are seeking a skilled Logistics Coordinations Specialist to join our team. Based in South Carolina, our company has 14 years of experience in the international logistics market.The successful candidate will play a crucial role in ensuring the smooth operation of our logistics department by coordinating the movement of goods,...
-
Global Logistics Sales Professional
hace 1 mes
Miguel Hidalgo, Ciudad de México OEC Group A tiempo completoJob SummaryWe are seeking an experienced Global Logistics Sales Professional to join our team at OEC Group. As a key member of our sales team, you will be responsible for identifying and pursuing new business opportunities, developing and maintaining strong relationships with existing customers, and providing exceptional customer service.
-
Order to Invoice Process Specialist
hace 4 semanas
Miguel Hidalgo, Ciudad de México Colgate-Palmolive A tiempo completo**Colgate-Palmolive: A Global Leader in Consumer Goods**The Colgate-Palmolive company is a multinational consumer goods company with a rich history of innovation and excellence. We are committed to delivering high-quality products and services that meet the needs of our customers.**Salary:** $60,000 - $80,000 per year**Job Description:** We are seeking an...
-
Business Operations Coordinator
hace 1 mes
Miguel Hidalgo, Ciudad de México Swarovski A tiempo completoAbout the RoleWe are seeking a highly skilled and organized Business Operations Coordinator to join our team in Mexico.This role will be responsible for providing exceptional customer service, managing orders, and supporting back-end activities of our CRM system.As a key member of our team, you will work closely with Consumer Services, Repair, Warehousing,...
-
Global Credit and Collections Specialist
hace 4 semanas
Miguel Hidalgo, Ciudad de México Colgate-Palmolive A tiempo completoAbout the RoleThe Colgate-Palmolive team is seeking a highly skilled Credit and Collections Analyst to join our dynamic group. In this role, you will be responsible for analyzing customer account collections for past due amounts.Responsibilities:Obtain an overview of customer account balances to identify areas of concern.Generate past due notices to...
-
Strategic Financial Professional for Self-Service Trade
hace 4 semanas
Miguel Hidalgo, Ciudad de México Colgate-Palmolive A tiempo completoJob SummaryWe are seeking a skilled Financial Analyst to join our team, responsible for conducting P&L analysis and projections for the Self-service trade selling team.About the RoleThis is a key position in our organization, requiring strong analytical skills, commercial acumen, and excellent communication abilities. As a Commercial Partner, you will be...
-
Multilingual IT Support Specialist
hace 4 semanas
Miguel Hidalgo, Ciudad de México Carters Brands, S.A. de C.V. A tiempo completoAbout the RoleWe are seeking a highly skilled and dedicated Multilingual IT Support Specialist to join our team at Carters Brands, S.A. de C.V. This role will be primarily based in a remote work environment.Job SummaryThis position is responsible for providing exceptional technical support to customers through various communication channels, including phone,...