Customer Service Ambassador

hace 2 días


Cd Obregon, Sonora, México intugo A tiempo completo
Intugo Job Opportunity

We are seeking a highly skilled and motivated Customer Service Representative to join our team.

About the Role:

This is a full-time position, working 5 days a week with 2 days off. The shift schedule includes Monday from 5am to 2pm and Thursday, Friday, and Sunday from 7am to 4pm. Saturday hours are from 6am to 3pm, while Tuesday and Wednesday are days off.

Responsibilities:

  • Handle inbound and outbound calls, addressing customer concerns and inquiries in a professional and courteous manner.
  • Address customer complaints and provide effective solutions.
  • Educate customers on our products and services.
  • Guide customers through the online application process.
  • Document all client interactions clearly and coherently.
  • Assist customers with scheduling or adjusting payments.
  • FOLLOW established communication procedures, guidelines, and policies.
  • Maintain composure in escalated situations.
  • Provide accurate, valid, and complete information using the right methods and tools.
  • Perform other tasks as assigned by management.

Requirements:

  • A minimum of 6 months of customer service experience.
  • Candidates with a college degree will be considered without prior call center experience.
  • Excellent English communication skills (written and verbal) are essential.
  • The ability to multitask, prioritize, and manage time effectively.
  • Qualified candidates should be comfortable in a high-energy environment.
  • A passion for delivering excellent customer service is a must.

Benefits:

This role offers a competitive salary of $15,000 per month, providing a stable financial foundation for your career growth.

About Intugo:

We are committed to providing an exceptional work environment that supports our employees' growth and well-being. Our team's dedication to excellence drives us forward, ensuring we deliver the highest level of service to our customers.



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