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Technical Sales Manager

hace 2 meses

Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

At Hewlett Packard, we are a global leader in the technology industry, with a rich history of innovation and a commitment to driving business success. Our company is built on a foundation of excellence, with a diverse team of professionals working together to deliver cutting-edge solutions to our customers.

**About the Role**:

We are seeking an experienced Technical Sales Manager to join our team, responsible for leading and guiding our Inside Sales Technical Consultants in providing technical support for our Commercial portfolio of Personal Systems/Print products and solutions. As a key member of our Presales organization, you will play a critical role in fostering a collaborative work environment across multiple languages worldwide.

**Mission of the Technical Sales Manager**:

Your mission will be to drive the success of your team in supporting sales opportunities by providing strategic and technical guidance. You will manage and support the development of your team of trusted advisors on Personal Systems/Print products solutions and services, ensuring they deliver an exceptional customer experience and drive business outcomes. You will collaborate with various technical resources, including our Presales organization and Worldwide Divisional resources.

**Key Responsibilities**:

Lead and mentor a team of Inside Sales Technical Consultants

Ensure an appropriate level of technical and professional competence within the team

Guide the team in providing technical recommendations, direction, and guidance on Print offerings

Practice Lead on Print solutions for our WW Inside Presales organization across teams

Assist in the recruiting, training, and development of team members

Ensure the delivery of team services in accordance with our Service Level Agreement (SLA)

Ensure the relevant quality Key Performance Indicators (KPIs) are in place and that regular internal reports are generated for measurement and management of the team

Ensure that the team's concerns are actively listened to and addressed appropriately

Accurate tracking of requests in our CRM tool

Manage technical escalations and provide proactive updates to stakeholders

Assess and manage team member performance to ensure individual and group excellence

Provide guidance on process improvements

Understand business, financial, and legal concepts of our overall company strategy and portfolio and guide the team accordingly

**Requirements**:

Deep experience with current knowledge of printing technologies, printing solutions, hardware, operating systems, software, and networking technologies

Inter-personal skills with an interest in people development and coaching

Advanced proficiency in spoken and written languages relevant to the team and English

Bachelor's degree or equivalent experience, preferably in a technical/engineering field

Strong analytical, organizational, and team skills, with troubleshooting and problem-solving abilities

Inter-personal skills with an interest in people development and coaching

Self-motivated with the ability to operate with minimal tactical direction

Demonstrated motivation to seek knowledge and continuous learning

Lead and manage an international and diverse team, cultivating an inclusive environment to drive innovation and success

Typically, 5-7 years of relevant work experience

Preferably has had first team leadership experience