Senior Technical Support Specialist

hace 1 mes

Ciudad de México, Ciudad de México GP Strategies A tiempo completo

GP Strategies Corporation is a leading provider of innovative consulting, learning services, and talent technology solutions. We help organizations transform through their people and achieve meaningful change.

Our team is seeking a Technical Service Engineer to join our automotive area. The ideal candidate should have strong English language skills and extensive experience in the automotive technical support area.

Main Activities:

  • Provide technical advice and remote assistance to ensure customer satisfaction and efficiency in repair processes.
  • Train authorized dealer technicians with expert level guided diagnostics.
  • Document and report technical faults detected in products and diagnostic tools.
  • Advise technical support team and dealers.
  • Provide consultancy on support cases related to customer complaints and previous warranty repairs.
  • Provide remote support to the Dealer network technical team based on repair manuals.
  • Support the field team.
  • Send informative bulletins with repair process improvements and tool updates.
  • Follow up on remote repair processes.
  • Establish indicators of effective repairs with no returns due to misdiagnosis.
  • Keep track of technical needs, special equipment, and tools of service workshops.
  • Develop and implement improvement plans for the indicators mentioned above.
  • Maintain a detailed log of all physical and remote contacts with authorized workshops.
  • Detect trends in types of repairs per car, geographic area, etc.
  • Generate weekly reports according to the needs as they arise concerning technical support.

Requirements:

  • Degree in Mechanical Engineering, Automotive Engineering, or related field.
  • Previous experience in automotive technical support.
  • English language proficiency.
  • Exceptional communication skills and ability to work as part of a team.
  • In-depth knowledge of Volvo products and diagnostic tools.

With over 4000 employees in over 30 countries, diversity at GP Strategies is second nature. Our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our people, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches.

GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other federally protected class.

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