Medical Information Specialist I
hace 1 semana
At Thermo Fisher Scientific, we are a leading global contract research organization dedicated to improving health. Our Medical Communications team provides inbound and outbound, post-approval contact center services designed to support our clients' business objectives for medical/technical information, while maintaining regulatory compliance and a high-level of customer service.
We deliver medical/technical information to healthcare professionals and consumers for both legacy and newly launched products. Our team of healthcare professionals provides medical information and education, and we are committed to hiring the best, developing ourselves and each other, and recognizing the power of being one team.
Our award-winning training programs speak for themselves, and we provide 4-8 weeks of training and support to ensure our team members have the skills and knowledge they need to succeed. We are relentless in our pursuit of excellence, and we are looking for a Medical Information Specialist I to join our team.
**Key Responsibilities:**
• Analyze caller's questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.
• Identify, record and triage adverse events and product complaints according to organizational, client and regulatory guidelines and provide additional support (including follow up) as needed.
• Maintain thorough knowledge of project and corporate policies and procedures including client products, SOP's, protocols, GCP's, and applicable regulatory requirements.
• Work closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries. As needed, research medical literature and draft responses for such inquiries.
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