Cloudflare Security Expert

hace 3 semanas


Ciudad de México, Ciudad de México NTT DATA A tiempo completo
About the Role:

We are seeking a skilled Network Security Specialist - Cloudflare to join our team in Remote, Mexico. This individual will be responsible for identifying, troubleshooting, and fixing web access and remote access issues for users and building new solutions based on the requirements of clients.

Key Responsibilities:
  1. Identify, troubleshoot, and fix web access and remote access issues for users and build new solutions based on the requirements of clients.
  2. Provide continuous 24/7 monitoring and support for Cloudflare Tunnel and WARP connector systems.
  3. Handle first-level incident resolution and escalate complex issues according to established protocols.
  4. Manage incidents through ITSM tool in compliance with the client's operational policies.
  5. Conduct periodic and emergency maintenance as required, adhering to the client's scheduling and change management procedures.
  6. Update operational procedures and configuration documentation regularly.
  7. Assist in diagnosing and resolving user connectivity issues to internal resources, providing initial troubleshooting and analysis.
Requirements:
  1. Strong understanding of TCP, UDP, SSL protocols and ability to troubleshoot using command line tools and network packet analyzer like Wireshark.
  2. 5+ years of customer-facing technical support experience for Cloudflare remote access and Secure Web Gateway (SWG).
  3. Extensive experience troubleshooting DNS and networking-related issues.
  4. Experience working in a support role where one has thrived every time you resolved a ticket.
  5. Strong communication skills that allow you to be a bridge between customers and the engineering team.
  6. Good English language skills (spoken and written).
  7. Secondary skills: Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA), Cisco AnyConnect, Cisco Umbrella, Content Filtering, Bluecoat Proxy.


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