Technical Support Engineer
hace 6 días
GP Strategies Corporation is a leading provider of innovative consulting, learning services, and talent technology solutions.
We are looking for a skilled Technical Service Engineer to join our team in the automotive area. The ideal candidate should have strong English language skills and extensive experience in the automotive technical support area.
The role involves providing technical advice, remote assistance, quality assurance, and performing analysis and reporting to ensure customer satisfaction and efficiency in repair processes.
Main Activities:
- Train authorized dealer technicians with expert level guided diagnostics to ensure prompt vehicle repair.
- Document and report technical faults detected in products and diagnostic tools.
- Advise technical support team and dealers.
- Provide consultancy on support cases related to customer complaints and previous warranty repairs.
- Provide remote support to the Dealer network technical team based on repair manuals.
- Send informative bulletins with repair process improvements, tool updates, etc.
We estimate the salary range for this position to be between $60,000 and $80,000 per year, depending on location and experience.
Key Skills:
- Critical thinking.
- Problem solving.
- Written and spoken expression (intermediate-advanced Spanish and English).
- Active listening and follow-up.
We are committed to diversity and inclusion, and we strive to create a work environment that is respectful and inclusive of all employees.
Benefits:
- Competitive salary range.
- Ongoing training and development opportunities.
- Diverse and inclusive work environment.
About Us:
GP Strategies Corporation has over 4,000 employees in more than 30 countries, and we are proud to be an Equal Opportunity Employer.
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