Technical Support Specialist
hace 1 mes
Job Summary:
We are seeking a highly skilled Technical Support Engineer to join our team at Datadog. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers, ensuring their success with our platform.
Key Responsibilities:
- Engage with customers via multiple channels to identify and resolve technical support requests while continuing to educate our clients on the use of the platform.
- Reproduce technical issues and dive into Datadog's 400+ integrations.
- Become demo certified and lead a three-pillar demo to customers.
- Participate in product conversations with internal teams based on feedback from client interactions.
- Train as a highly knowledgeable specialist in one or more Datadog product area(s).
Requirements:
- Experience using Zendesk, Jira, Confluence, or similar software.
- An engineer with previous technical troubleshooting and/or programming experience.
- Self-motivated, detail-attentive, and have a desire for continuous learning.
- A critical thinker who defaults to a client-centric approach.
- An effective written and verbal communicator.
- A tinkerer with some programming experience and a basic knowledge of Linux.
- Able to work a rotating schedule that requires weekend availability.
- Bilingual in English and Spanish, ability to read, understand and speak/communicate ideas with native speakers.
What We Offer:
- Best-in-breed onboarding.
- Generous global benefits.
- Intra-departmental mentor and buddy program for in-house networking.
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP).
- Continuous professional development, product training, and career pathing.
- An inclusive company culture, able to join our Community Guilds and Inclusion Talks.
About Datadog:
Datadog is a cloud-based monitoring and analytics platform that helps organizations monitor and troubleshoot their applications and infrastructure. We are a fast-growing company with a strong culture of innovation and collaboration.
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