Technical Support Specialist

hace 1 mes


Ciudad de México, Ciudad de México Datadog A tiempo completo

Job Summary:

We are seeking a highly skilled Technical Support Engineer to join our team at Datadog. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers, ensuring their success with our platform.

Key Responsibilities:

  • Engage with customers via multiple channels to identify and resolve technical support requests while continuing to educate our clients on the use of the platform.
  • Reproduce technical issues and dive into Datadog's 400+ integrations.
  • Become demo certified and lead a three-pillar demo to customers.
  • Participate in product conversations with internal teams based on feedback from client interactions.
  • Train as a highly knowledgeable specialist in one or more Datadog product area(s).

Requirements:

  • Experience using Zendesk, Jira, Confluence, or similar software.
  • An engineer with previous technical troubleshooting and/or programming experience.
  • Self-motivated, detail-attentive, and have a desire for continuous learning.
  • A critical thinker who defaults to a client-centric approach.
  • An effective written and verbal communicator.
  • A tinkerer with some programming experience and a basic knowledge of Linux.
  • Able to work a rotating schedule that requires weekend availability.
  • Bilingual in English and Spanish, ability to read, understand and speak/communicate ideas with native speakers.

What We Offer:

  • Best-in-breed onboarding.
  • Generous global benefits.
  • Intra-departmental mentor and buddy program for in-house networking.
  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP).
  • Continuous professional development, product training, and career pathing.
  • An inclusive company culture, able to join our Community Guilds and Inclusion Talks.

About Datadog:

Datadog is a cloud-based monitoring and analytics platform that helps organizations monitor and troubleshoot their applications and infrastructure. We are a fast-growing company with a strong culture of innovation and collaboration.



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