Senior Associate Engagement Manager

hace 1 semana

Ciudad de México, Ciudad de México Workday Mexico S. de R.L. de C.V. A tiempo completo
About the Role

The Senior Associate Engagement Manager will be responsible for managing full lifecycle deployments utilizing the Workday Deployment Methodology. This role requires a professional with expertise in resolving issues in creative and effective ways, partnering with and supporting Engagement Managers and Project Directors throughout the project timeline to bring a customer successfully live on the Workday platform.

Key Areas of Responsibility
  • Become proficient in Workday's Implementation Methodology.
  • Assist Engagement Managers with the implementation of simultaneous projects.
  • Assist Engagement Managers with ensuring the project is delivered within the budget outlined in the Statement of Work.
  • Identify opportunities to extend the scope of assistance you can provide Engagement Managers.
  • Provide prompt delivery of tasks for Engagement Managers and Consultant resources working on their implementations.
  • Lead low to medium complexity deployments as Engagement Manager.
  • Perform Timesheet review and approvals and compliance verification.
  • Maintain RAIDQ Log, create and manage Support Cases.
  • Propose and support implementing changes aimed at optimization and/or automation in Smart Sheets.
  • Endeavor to continuously improve our efficiency in delivering the Engagement Support service across the organization.
About You

Basic Qualifications

  • Up to 1 year of experience of project management with HCM, Payroll, Financial or Student implementations within medium enterprise, large enterprise, higher education and/or state and local governments.
  • Up to 1 year of experience implementing Workday, Oracle, SAP, PeopleSoft or similar applications.

Other Qualifications

  • 2+ years of experience working on software implementations in any capacity.
  • SaaS / ERP Experience highly desired.
  • Consulting experience demonstrating strengths in managing customer expectations while building trust and confidence.
  • Experience in coordinating smaller streams of work / delivery of projects.
  • Excellent organizational and time management skills.
  • Aptitude for learning new management methodologies, technologies and technical skills quickly.
  • Passion for delivering exceptional customer service and quality.
  • Ability to juggle multiple projects and initiatives simultaneously.
  • Ability to work in diverse, fast paced environment and effectively collaborate across teams.
  • Team player who can communicate effectively with all project team members.
  • Excellent spoken and written English, other languages beneficial as well.

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