Service Delivery Manager
hace 1 día
Delivering Exceptional Customer Service
This role is responsible for ensuring that customer claims are reviewed and settled in a timely and efficient manner, meeting or exceeding service level agreements (SLAs).
Key Responsibilities:
- Adjudicate claims based on available information, including defect details and estimates, to ensure validity and compliance with company practices.
- Collaborate with service partners to ensure they meet agreed-upon SLAs and maintain high service standards.
- Develop and implement cost reduction plans to optimize claim settlements.
Requirements:
- Demonstrate flexibility, enthusiasm, and strong learning agility in adapting to new products, systems, and processes.
- Maintain high customer service and compliance standards.
About Assurant, Inc.
Assurant, Inc. is a leading provider of risk management products and services. We are committed to delivering exceptional customer experiences and building strong relationships with our partners.
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